Technical Application Support (Cleva)

Technical Application Support (Cleva)

Permanent contract

Mission

Installation, configuration, integration and testing of components, programs and application modules based on available documentation or accompanied by a superior technician;

Diagnosis of incidents in the application modules installed on the clients;

Ability to resolve requests of medium complexity autonomously;

Preparation and validation of documentation for the Knowledge Base;

Collaboration in internal training and providing support to customer users;

Participation and provision of customer support services, whenever requested;

Preparation of periodic service provision reports;

Travel to customers;

Add all the minimum information necessary for successful screening;

Communicate the resolution of requests to the customer.

Profile

High school diploma (technician –professional in computer science) or degree in computer science;

ITIL Foundation (training);

Basic knowledge of DB2 and / or SQL Server

Basic knowledge of programming;

Basic knowledge of networks;

English level B1;

Analysis capacity;

Learning ability;

Communication and presentation skills;

Good time management, flexibility and adaptation skills;

High sense of responsibility;

Team spirit.

What we also value: Insurance knowledge.

Organization

We are an agile and international digital consulting group. In the post transformation digital era, we strive to enable each one of our 27 000 collaborators to renew themselves continuously by positively living their own digital flow.

Each one of them can: shape their career path according to their preferences, undertake pragmatically to build a more positive word with their customers, innovate locally in 26 countries and harmonize their professional investment and their personal well-being.

Insurance software is at the heart of innovation and is full of challenges in areas as diverse as Application Development, Product Management, Project Management, Implementation of Solutions, Customer Support, among others.

All needing your talent every day.
Take a look at Cleva job offers and join us!

Country

Portugal

Location

Porto

Contract type

Permanent contract

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Candidate Information

One file only. - 3 MB limit. - Allowed types: pdf, doc, docx.

One file only. - 3 MB limit. - Allowed types: pdf, doc, docx.

General terms and conditions

We reserve the possibility to change or withdraw a vacancy at any time and without the need to systematically inform candidates.

The candidate commits to the sincerity of the information provided, Inetum reserving the right to verify it and to stop the recruitment process in case of legitimate doubt.

Applying for a job and starting a recruitment process does not create an obligation for Inetum to offer a work contract.

We reserve the right to evaluate the adequacy of your profile with the expectations of Inetum.

Making comments that are disrespectful or prohibited by law, whether in writing or orally, stops the recruitment process, without any other form of communication; Inetum reserve the right to take legal action in the event of prejudice.

Personnal Data Consent

By applying to a vacancy at Inetum Portugal - Cleva, you authorise us to collect your personal data and to use it for the purposes of a recruiting process and all hiring procedures.

We will collect and process the following data: your surname, first name(s), age, postal address, email address, professional experience (including diplomas), former position(s) and/or current position (hereafter referred to as your “Data”). The provision of this information is essential to the recruitment process. In addition, your CV and/or cover letter may include other information you want to share.

In addition, your Data will be used to contact you and process your application.

You are not obliged to provide this Data. Your Data is processed on the basis of your prior consent to this processing (including when the Data was collected on the basis of the legitimate interests of Inetum in processing your application). If you refuse consent, your Data will be deleted from all our databases. However, please note that any failure or refusal to provide your Data will cancel the application process.

To exercise your rights or to make any other requests concerning the processing of your Data, send a written request to the following email privacy@i2s.pt.

For the purposes of these provisions, your Data may be retained for a maximum period of 24 months.