Mission

• Govern vendor teams that are responsible for Level 2 support and continuously improve the operations service management process ensuring best in class production support services
• Govern vendor teams that are responsible for Level 3 support and continuously improve issue management, problem fixing cycles and processes to stabilize the systems
• Engage with multiple technical and non-technical stakeholders within and outside the bank to resolve issues and dependencies.
• Report to management on the critical incidents and work with vendor for the resolution plan
• Respond to internal and external audit request and other queries related to RTB
• In case of existing audit, work with vendor to collect adequate evidence to close audit points
• Support ITAO (Application owner) to optimize the compliant process of Accessio
• Understand the technical compliant requirement (vulnerability, out-dated version, scanning, etc), also on GCP Platform level, and their criticality then have the plan to action / remediate
• Effective and efficient implementation of automated identity and access management processes
• Implementation of measures to increase compliance and performance of the solution
• Ensuring software quality and compliance within the software development lifecycle
• Design and implementation of business processes on the central identity and access management solution
• Ensuring compliance to software development standards and best practices
• Proactive and individual management of risks, issues, and improvements
• Engineering support for central identity and access management solution

Profile

• Experience in Production Services &managing technology of larger, complex IT systems
• Experience in managing vendor teams, including experience working with the contract negotiation
• Experience working in Cloud environment and understand the related compliant requirements
• Knowledge of access lifecycle systems (with a focus on request & approval, provisioning, recertification, admissions/exits) is desired.
• Knowledge of Mainframe access, Active Directory access, and Cloud solutions is a plus
• Knowledge of SDLC processes
• Experience in managing vendor teams
• Minimum of 8 years of experience
• Completed degree in IT or a comparable qualification.
• Knowledge of ITIL processes
• Excellent communication skills (English fluent, German is a plus)
• Very strong analytical and problem-solving skills
• Ability to work under pressure, reliability, flexibility, and leadership
• High degree of customer orientation
• Any one of the market leading Identity & Access tool (like One Identity, Sailpoint, Forgerock etc)

Organization

Our Mission Statement
Digital and human resources at the center of the sustainable development of our society.
In a world of continuous transformation, accelerated by technological developments and societal challenges, it is necessary to adapt in an ongoing, agile way to meet the challenges of the future.

About Inetum, Positive digital flow
Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.