Technicien Help Desk (Anglophone)
Technicien Help Desk (Anglophone)
Open-ended contract
Mission
As a HelpDesk Technician, you will be the first point of contact for our users, ensuring quick and effective resolution of incidents and requests. By joining our HelpDesk team, you’ll play a key role in user satisfaction while contributing to the continuous improvement of our services.
Profile
Your Key Responsibilities :
- Handle Level 1 requests (calls, emails, self-service).
- Diagnose and resolve incidents remotely based on established procedures.
- Develop and update procedures to enhance operational efficiency.
- Escalate complex issues to Level 2 or Level 3 support as needed.
- Perform back-office tasks such as request processing.
- Train new hires and provide occasional administrative supervision.
- Stay updated on client systems and processes to ensure autonomy.
Technical Environment:
- Tools: ITSM (ServiceNow), Microsoft Office Suite, Windows 10/11
- Frameworks: ITIL (bonus if familiar)
What We’re Looking For:
- Fluent English skills.
- Proactivity, prioritization, and deadline management.
- Solid understanding of IT systems and networks.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and documentation skills for user interaction and procedure creation.
- Ability to work independently, manage time effectively, and thrive under pressure.
Organization
Inetum is an agile and innovative IT services company, a global provider of digital services and solutions. We support our clients in maximizing the potential of digital flow, in a constantly evolving world where needs and uses are rapidly transforming.
With nearly 27,000 employees across 26 countries, Inetum combines proximity, industry expertise, and high-value-added technological solutions.