Technicien Help Desk (Anglophone)

Technicien Help Desk (Anglophone)

Open-ended contract

Mission

As a HelpDesk Technician, you will be the first point of contact for our users, ensuring quick and effective resolution of incidents and requests. By joining our HelpDesk team, you’ll play a key role in user satisfaction while contributing to the continuous improvement of our services.

Profile

Your Key Responsibilities :

  • Handle Level 1 requests (calls, emails, self-service).
  • Diagnose and resolve incidents remotely based on established procedures.
  • Develop and update procedures to enhance operational efficiency.
  • Escalate complex issues to Level 2 or Level 3 support as needed.
  • Perform back-office tasks such as request processing.
  • Train new hires and provide occasional administrative supervision.
  • Stay updated on client systems and processes to ensure autonomy.

Technical Environment:

  • Tools: ITSM (ServiceNow), Microsoft Office Suite, Windows 10/11
  • Frameworks: ITIL (bonus if familiar)

What We’re Looking For:

  • Fluent English skills.
  • Proactivity, prioritization, and deadline management.
  • Solid understanding of IT systems and networks.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and documentation skills for user interaction and procedure creation.
  • Ability to work independently, manage time effectively, and thrive under pressure.

Organization

Inetum is an agile and innovative IT services company, a global provider of digital services and solutions. We support our clients in maximizing the potential of digital flow, in a constantly evolving world where needs and uses are rapidly transforming.

With nearly 27,000 employees across 26 countries, Inetum combines proximity, industry expertise, and high-value-added technological solutions.

Country

Morocco

Location

Casablanca

Contract type

Open-ended contract

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