Mission

The Senior UX Designer is responsible for working with designers, researchers, product managers, and developers to deliver great user-centered digital experiences to our customers. The Senior UX Designer will contribute to, drive, and deliver on the strategy and execution of the conversational design and digital user experience for our Virtual Assistant and Digital Self-Service experiences owned by the Digital Team. The Senior UX Designer will work from early-stage design (workshops, interviews, wireframing, design strategy) to later-stage design (high fidelity visual design, design to development handoffs, UAT, etc.).Responsibilities:- Iterate on Digital Sales and Online & Mobile Banking designs through user-centered and data-driven feedback and findings- Collaborate with researchers and product managers to understand existing customer pain points and provide recommendations to remediate- Collaborate with designers, researchers, developers, and product managers to proactively identify potential new value/features to bring to our customers- Evaluate the competitive landscape (direct and indirect) to understand opportunities for improvements or new features- Facilitate design & research workshops that inspire user-centered problem solving- Assist junior UX team members and UX interns- Perform additional administrative functions as needed

Perfil

- 6+ years of relevant experience in User Experience- 2+ years of direct experience in Conversational Design and writing for virtual assistants or chatbots in English- Ability to communicate well through oral and written communications and actively collaborate with others- Ability to meet deadlines and provide critical analysis- Ability to present work to stakeholders- Ability to communicate your design rationale to technical and business stakeholders- Expertise with design tools such as Sketch or Figma- Expertise in adhering to UI Design best practices- Very familiar with usability testing methodologies and agile processes- Very familiar with the Apple Human Interface Guidelines and Google Material Design Guidelines- Familiar with how design translates to code- Proficient in Microsoft Office and Outlook- A portfolio that showcases your design process and examples of your work is desired- English skills will need to be Advanced Native Proficiency – This position will be extensively writing English conversational dialogs that must not have spelling mistakes or grammatical errors. The writing must also be aligned to our Voice and Tone guidelines (will be provided).Nice-to-Have: 4+ years of designing conversational dialogs for virtual assistants or chatbots Experience scripting conversational dialogs directly into Google Dialogflow or similar tools Spanish – Not Required – But it would be a plus since they would be working with Team Members in Spain and Mexico.

Organización

Somos un grupo internacional de consultoría digital ágil. En la era de la post transformación digital, nos esforzamos por permitir que cada uno de nuestros 27 000 profesionales se renueve continuamente viviendo de manera positiva su propio flow digital.

Cada uno de ellos puede moldear su trayectoria profesional de acuerdo con sus preferencias, emprender de forma práctica para construir junto a sus clientes un mundo más positivo, innovar localmente en 26 países y armonizar su carrera profesional con su bienestar personal.

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