We are looking for an experienced and motivated ServiceNow Team Lead / Lead Technical Consultant to join our ServiceNow practice and take a key role in leading, developing and supporting a team of technical consultants.

This role combines people leadership, technical guidance, delivery oversight and stakeholder engagement. The successful candidate will help ensure high-quality ServiceNow delivery, support the growth of consultants in the team, contribute to capability development, and act as a trusted advisor for both internal teams and customers.

The ideal candidate has a strong background in ServiceNow implementation, proven experience guiding technical consultants or developers, and the ability to balance hands-on technical expertise with leadership responsibilities.

Key Responsibilities

Team Leadership & People Development

• Lead, support and develop a team of ServiceNow technical consultants, helping them grow their technical expertise, consulting skills and delivery maturity.
• Support onboarding of new team members by helping them understand our delivery approach, technical standards, tools, project expectations and ways of working.
• Provide regular coaching, feedback and guidance to team members, supporting their career development, performance growth and alignment with their role expectations.
• Foster a positive, collaborative and high-performance team environment where people feel supported, accountable and motivated to grow.

Technical Guidance & Delivery Support

• Act as a technical reference point for the team on ServiceNow implementation topics, especially in the ServiceNow areas of expertise.
• Provide hands-on support and technical guidance when needed, including solution design, configuration approach, scripting, integrations, troubleshooting and quality review.
• Help ensure that delivered solutions follow ServiceNow best practices, are scalable, maintainable and aligned with customer requirements.
• Support consultants in resolving technical challenges and navigating complex implementation scenarios.

Delivery Quality & Operational Oversight

• Monitor team allocation, workload and utilization in collaboration with the Consulting Manager and delivery stakeholders.
• Support planning and forecasting of team capacity to ensure the right skills are available for current and upcoming projects.
• Identify potential delivery, capability or staffing risks early and work with management to define mitigation actions.
• Contribute to lessons learned, continuous improvement and standardization of delivery practices across the team.

Capability & Knowledge Development

• Drive knowledge sharing within the team through internal sessions, technical deep-dives, reusable materials, implementation examples and documentation.
• Identify skill gaps and contribute to training, certification and upskilling plans aligned with market trends, customer demand and ServiceNow roadmap evolution.
• Support the development of internal accelerators, templates, delivery assets and best-practice materials that help scale the team’s capability.
• Stay current with new ServiceNow capabilities and help translate relevant platform innovations into practical knowledge for the team.

Stakeholder & Escalation Support

• Act as a point of support for minor delivery or team escalations, helping analyze root causes and propose practical remediation actions.
• Collaborate with Consulting Managers, Project Managers, Architects and other stakeholders to ensure clear communication and effective issue resolution.
• Support the management team in handling more complex escalations by providing technical context, team input and proposed corrective actions.

Pre-Sales & Advisory Contribution

• Contribute to pre-sales activities by providing ServiceNow expertise during customer discussions, solution shaping and proof-of-concept activities.
• Support estimation, technical feasibility analysis and solution recommendations for potential new engagements.
• Represent the technical team in a professional and consultative manner with customers and internal stakeholders.

Required Experience & Skills

• Strong hands-on experience with ServiceNow implementations, with a solid background in Platform capabilities, CMDB, ITSM.
• Good understanding of ServiceNow platform capabilities, configuration, scripting, integrations and implementation best practices.
• Previous experience leading, mentoring or coordinating technical consultants, developers or implementation teams.
• Ability to provide technical guidance while also supporting people development and team performance.
• Strong communication and stakeholder management skills, with the ability to interact confidently with consultants, managers, project teams and customers.
• Good problem-solving skills and the ability to support escalations in a structured and constructive way.
• Ability to identify risks, capability gaps and improvement opportunities, and turn them into practical actions.
• Strong sense of ownership, accountability and collaboration.

Nice to Have

Experience in additional ServiceNow areas such as CSM, SPM, HRSD, IRM, App Engine or platform architecture.

Experience contributing to pre-sales, solution estimation or proof-of-concept activities.

Experience creating reusable delivery assets, implementation guides, technical standards or internal training materials.

Experience working in a consulting or professional services environment.

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.

What We Offer:

• Excellent remuneration package;
• 24 paid vacation days;
• Flexible working arrangements;
• Additional Health insurance;
• Training and certifications;
• Great working environment and team spirit.

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