Act as the first point of contact for users, ensuring proper ticket handling and routing to the right support team.

Main responsibilities:

• Receive and review user tickets.
• Check that the ticket contains the required information.
• Contact the user when additional information is needed.
• Perform basic checks and first-level troubleshooting.
• Solve simple and known issues using existing procedures and documentation.
• Categorize and prioritize tickets correctly.
• Route complex or functional/technical issues to the appropriate L2/L3 team.
• Keep tickets updated and ensure proper follow-up.
• Support users with clear and simple communication.
• Contribute to knowledge documentation and continuous improvement.

• Previous experience in accounting or financial processes.
• Good understanding of basic accounting concepts, such as:
  • Accounts Payable / Accounts Receivable
  • General Ledger
  • Invoices and payments
  • Cost centers
  • Month-end closing activities
• Experience with SAP is a plus, especially SAP FI, but not mandatory.
• Good communication and customer-oriented mindset.
• Ability to understand a user issue, perform basic analysis and collect the right information before escalation.
• Organized, rigorous and able to follow procedures.
• Comfortable working in an international environment.
• Good level of French and English.

Proudly recognized as a Top Employer, we prioritize our employees' growth and well-being. As a leading company in SAP solution implementation, we offer unparalleled opportunities to work on cutting-edge projects. Join a team that fosters innovation and continuous improvement.

Are you passionate about SAP solutions and looking to advance your career with a market leader?

Work Location: Lisbon or Porto

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