In this role, you will serve as the operational subject matter expert for enterprise storage, backup, recovery, and cyber resilience platforms, with a strong focus on Commvault technologies. You will be responsible for supporting, maintaining, troubleshooting, and continuously improving enterprise storage and data protection environments. Your primary focus will be ensuring service availability, operational stability, compliance, and customer satisfaction while providing expert support for mission-critical infrastructure.

Main responsibilities:

• Run, monitor, and maintain Commvault backup and recovery: backups, restores, replication, retention, upgrades, and patches.
• Operate enterprise storage (Dell EMC, NetApp, HPE): health checks, capacity management, firmware updates, and changes.
• Troubleshoot complex incidents, perform root cause analysis, and act as the senior escalation point, including on-call duty.
• Maintain immutable backups and cyber recovery, and run regular disaster recovery and recovery tests.
• Ensure SLAs, security compliance, and audit requirements are met, and address any gaps found.
• Write and maintain runbooks, procedures, and technical documentation.
• Mentor junior staff, participate in service reviews, and drive continuous improvement.

Project technology:

• Backup and recovery: Commvault Complete Data Protection
• Storage: Dell EMC, NetApp, HPE Alletra / Nimble
• Virtualization: VMware vSphere, KVM, Nutanix
• Cloud: Microsoft Azure, AWS, GCP
• Operating systems and scripting: Windows Server, Linux, PowerShell, Python, Bash

Must have requirements:

• Certification: Commvault Certified Professional (CCP) - mandatory
• Experience: At least 5 years hands-on with enterprise storage, backup, and recovery
• Commvault: Strong hands-on experience running Commvault Complete Data Protection
• Education: Bachelor’s degree in IT, or equivalent experience
• Platforms: Experience with enterprise storage (Dell EMC, NetApp, HPE), virtualization (VMware, KVM, Nutanix), and an understanding of cloud backup (Azure, AWS, GCP)
• Operating systems: Strong knowledge of Windows Server and Linux
• Operations: Familiarity with ITIL processes (Incident, Problem, Change, Request), strong troubleshooting, monitoring, and performance management skills
• Fluent Polish and English. 

Nice to have requirements:

• Certification: Commvault Certified Engineer (CCEng)
• Certification: Commvault Certified Expert (CCE)
• Language Skills: Proficiency in French and/or Dutch is a significant plus

Inetum Polska is part of the global Inetum Group and plays a key role in driving the digital transformation of businesses and public institutions. Operating in cities such as Warsaw, Poznan, Katowice, Lublin, Rzeszow, Lodz the company offers a wide range of IT services. Inetum Polska actively supports employee development by fully funding training, certifications, and participation in technology conferences. Additionally, the company is involved in local social initiatives, such as charitable projects and promoting an active lifestyle. It prides itself on fostering a diverse and inclusive work environment, ensuring equal opportunities for all.

Globally, Inetum operates in 19 countries and employs over 28,000 professionals. The company focuses on four key areas:

• Consulting (Inetum Consulting): Strategic advisory services that help organizations define and implement innovative solutions.
• Infrastructure and Application Management (Inetum Technologies): Designing and managing IT systems tailored to clients’ individual needs.
• Software Implementation (Inetum Solutions): Deploying partner solutions from industry leaders like Microsoft, SAP, Salesforce, and ServiceNow.
• Custom Software Development (Inetum Software): Creating unique software solutions to meet specific client needs.

With strategic partnerships with major technology giants, including Microsoft, SAP, Salesforce, and ServiceNow, Inetum delivers advanced technological solutions tailored to customer requirements. In 2023, Inetum reported revenues of €2.5 billion, underscoring its strong position in the digital services market.

Inetum distinguishes itself by offering a comprehensive range of benefits that meet the diverse needs of employees, providing flexibility, support and commitment. Here's what makes working at Inetum unique:

Attractive financial benefits:

• A cafeteria system that allows employees to personalize benefits by choosing from a variety of options.
• Generous referral bonuses, offering up to PLN6,000 for referring specialists.
• Additional revenue sharing opportunities for initiating partnerships with new clients.

Professional development and team support:

• Ongoing guidance from a dedicated Team Manager for each employee.
• Tailored technical mentoring from an assigned technical leader, depending on individual expertise and project needs.

Community and Well-Being:

• Dedicated team-building budget for online and on-site team events.
• Opportunities to participate in charitable initiatives and local sports programs.
• A supportive and inclusive work culture with an emphasis on diversity and mutual respect.

This position allows for remote work for candidates based in Poland.

Thank you for your interest in our offer. We will contact selected candidates whose experience best matches the requirements of the role.

Additional Information

We hereby inform you that Inetum Polska sp. z o.o. has implemented an internal reporting (whistleblowing) procedure. The content of the procedure and the possibility to submit an internal report are available at:

https://inetum.whispli.com/speakup?locale=pl

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