Job Description
Join an operational monitoring team responsible for supporting critical technology infrastructure. This role focuses on event monitoring, incident triage, ticket management, and operational support, with a structured development path toward NOC L2 responsibilities.
Main Responsibilities
- Monitor alarms and events using observability and operational management platforms.
- Perform initial incident analysis and triage.
- Execute operational procedures defined in runbooks and playbooks.
- Create, update and track tickets.
- Validate alerts and identify false positives.
- Escalate incidents according to established severity processes.
- Coordinate with technical teams and technology partners.
- Maintain operational documentation and knowledge articles.
- Contribute to continuous improvement and technical learning initiatives.
