Services Performances
iSAC, Intelligent Service Assurance & Control
Increase your visibility and management capabilities by having all your IT services use methodologies, best practices and market solutions that integrate new enabling technologies like Artificial Intelligence & Machine Learning, IT Infrastructure Automation & RPA, and IoT.
Increase IT value through improved Service Performance
Every IT service, every customer, has their own definition of a service and their own way of measuring it. Sometimes, it seems we are offering a good service, but customer perception could be just the opposite. Information and data are key to improve management and move from perception to reality. Intelligent Service Assurance and Control (iSAC) drives the proposal in four groups of services which work jointly:
to create offices to manage IT Projects and Services and to implement cost models to manage Financial IT processes and manage portfolios, programs, projects and services.
to design and implement IT processes and to implement, upgrade and maintain tools related to processes that manage the IT Services such as Incident & Request Management., Problem Management., Configuration & Change Management, Event Management, Capacity & Availability Management, Service Level Management, and more.
detects and manages assets, defines a service model based in IT assets, and implements business-process monitorization (based on infrastructure, assets, applications and processes) to help customers and IT areas to do root cause analysis on incident and problem determination.
as part of ITOM strategy, includes network design and management, and integration with data obtained through IoT sensors as a crucial point for most of our clients' businesses.
All large enterprises in the near future will combine big data and machine learning to support and partially replace monitoring, service desk, and automation processes and tasks. AIOps is becoming crucial for improving service-performance monitoring, correlating events, doing root cause analysis, and automating. iSAC therefore includes AIOps in its capabilities, to enrich ITSM tickets, better determine the root cause of problems, and be predictive and proactive in monitoring either the IT service or the business – or both – to manage information and knowledge accurately and promptly.
iSAC – the way to better service performance and quality
Make efficiency and service quality your mantra. The integration of Service Management, Operations Management and Infrastructure Management offers a wide range of possibilities to increase the visibility, reliability and performance of your IT Services.
A complete catalogue of offers for the intelligent control and assurance of IT services
We offer you a catalogue with a variety of solutions and services for ITSM and ITOM. Taken individually, each solution is a complete, stand-alone offer to improve service quality. Or combine them for the best way to put together a comprehensive solution for service assurance and control.
Some 160 governance, IT management, automation, monitoring and telecom experts at your service
We are committed to bring you value solutions and services and help you make the best use of enabling technologies and good practices. Our ongoing mission is to improve and innovate our services. We work with the best professionals and vendors to offer you the best solutions and value.
We maintain close partnerships and work with all the main vendors
To offer you the solutions and services in our iSAC catalogue, Inetum maintains close partnerships with the main vendors for ITSM, automation, monitoring, PPM, FinOps, asset management, and telecommunications and network management solutions.