Mission

The Digital and Transversal Solution APS Application Production team is an internal Team formed to support applications used by the internal projects to deploy solutions for their applications to deliver service to internal or external clients of the company by delivering expertise in the field of relation servers  (Linux).

This team is also responsible to maintain, guarantee and improve the current service provided by the transversal applications by identifying root causes, suggest and implement improvements on the current processes. The team also following strictly the ITIL practices on their daily activities

Responsibilities:

o             Provide functional support to users on applications

o             Testing and cross checks

o             Interact with IT Production & ICP Support Teams

o             Interact with developers in case of in‐house developed applications

o             Change Request, support items and incident follow up in ServiceNow

o             Treat requests, change requests and support items for CIB applications

o             Incident management and communication to users on local and central incidents

o             Design of new application environments

o             Installation, administration, documentation, support and troubleshooting of applications

o             Collaboration in projects of the group and on territory level

o             Problem management

o             Continuity Management

o             Capacity Management

o             Asset & Obsolescence Management

Main Activities:

•             Managing Incidents, crisis calls, communications and ensure optimal resolution of incidents within SLAS in place

•             Monitoring the application status

•             Monitoring the infrastructure server resources

o             Perform validation between each environment

o             Perform regular reviews of scripts before UAT phase

o             Perform a regular report to Project Manager/Technical Leader of server and application points to improve

o             Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)

o             Perform a capacity planning for projects at least once a year

o             Provide support to projects regarding definition of solutions

o             Participate on the standardization of practices

o             Participate on the validation of migrations done of servers instances

o             Participate on the evolution of servers tools

•             Performing the analysis, planning all technical tasks required and executing them

•             Defining tactical solutions to resume processes as quick as possible

•             Contributing to find out the incident root cause

•             Engaging the proper escalation path for all situations

•             Adopting the global and departmental guidelines, IT best practices and IT Security recommendations

Perfil

In addition to the daily application support activity, the Application Support team contributes to the definition of non-functional requirements that a new application must respect before going in production. Moreover, it participates in the definition and implementation of projects to reduce support activity needed on critical systems.

Attitude

•             At least 10 years-long experience

•             Teamwork attitude: work cooperatively toward a common objective

•             Accuracy: manage details to fully achieve required objectives and safeguard the context

•             Stress management and self-control: keep efficiency and effectiveness in an environment with a high level of context switching; be able to handle multiple incoming enquiries according to the urgency keeping a positive thinking

•             Problem solving: consider issue by gathering relevant information, analysing data, evaluating alternatives to find out tactical solutions

•             Strong analytical skills: break down problems into components by identifying relevant issue and recognizing connections

•             Responsiveness: promptly address needs based on understanding their priorities and constrains

•             Autonomy: manage own work in order to take the appropriate actions

•             Proactivity: be able to anticipate issues or new technical requirements thus addressing to the appropriate teams/colleagues

Main Tasks:

• Support the business in their IT needs and understand the business workflows and scenarios
• Monitoring the application status / Monitoring the infrastructure server resources
• Performing the analysis, planning all technical tasks required and executing them
• Contribute towards better post-release checkouts
• CI/CD pipeline development

Technical Skills:

• Particular knowledge and experience with RedHat Linux // Good IT infrastructure knowledge // Amsible, Pithon
• Application Performance Monitor (Dynatrace preferable)
• Cloud Experience Kubernetes, Openshift, Dockers & cloud managed services (AWS, Azure ou IBM Cloud), HELM, HASHICORP, Vault, ARGO CD
• HELM, HASHICORP, Vault, ARGO CD
• Experience in Continuous Delivery context,  Industrialization/automatization of deliveries, deployments, rollbacks. Terraform, Jenkins, GIT/GITLAB
•  

Language Skills:

• English

Soft Skills:

• Good communication skills
• Autonomous and proactive person
• Team player
• Think out-of-the box and come up with new ideas/ improvements for the processes

Organización

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.