Beschrijving van het bedrijf

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Functieomschrijving

Inetum Managed Services Operations provides Managed Services for multiple customers across Europe on a 24 by 7 basis. Managed Services Operations is structured on 3 main levels of technical competence: Support Technician, Support Engineer (system administrator) and System Engineer. The 3 levels act as a team to ensure customer satisfaction.

As a Systems Engineer (2nd Line Support Engineer), you will ensure the Operational IT infrastructure is maintained at the highest standards. You will work with your IT colleagues and manufacturers on the development and revision of the IT system support strategies in order to ensure our SLA and system availability targets are met, and our Service Performance is brought to a higher level.
 

Responsibilities:

• Taking ownership of customer issues reported and seeing problems through to resolution;
• Maintain optimal level of customer satisfaction and identify all customer issues and recommend appropriate resolution;
• Providing 2nd-level support by: researching, diagnosing, troubleshooting, identifying solutions, carrying out configurations, performing upgrades, carrying out migrations;
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams;
• Write and maintain documentation.

Functie-eisen

Profile:

• Microsoft Windows server experience with multi-user applications;
• Experience with VMware servers (installation, configuration, management performance monitoring and tuning of virtual machines ESXi servers);
• Experience with Citrix and Nutanix;
• Proficiency with Virtual machine troubleshooting and performance issues;
• Experience creating VM deployment templates and automated deployments;
• Storage Area Network experience with high availability and performance for virtualization;
• Fluent in technical English (spoken & written).