End-of-Life Support for Teams Direct Routing

End-of-Life support for Teams Direct Routing.

Microsoft Teams Direct Routing provides Organizations with the flexibility to work with their own telephony operators. However, over time, certain components reach their end-of-life. Our end-of-life support ensures timely and careful migrations to new and secure solutions so that your teams can continuously use an optimal environment.

Firmware version 7.2 of Audiocodes Session Border Controllers (SBCs) reaches the end of its useful life at the end of 2024. After this date, you risk:

• security vulnerabilities
• missed features and optimizations
• compatibility issues
• no support from Audiocodes

We therefore recommend that you upgrade to version 7.4 to avoid any risk.

The upgrade to version 7.4 requires special attention as it is more challenging than a regular firmware update. We offer full support in implementing this upgrade so that you can continue working with your Teams solution without any worries.

SBC Health Check: prevent interruptions and ensure reliable and quality communication

An SBC Health Check is essential to keep your Teams Direct Routing environment functioning optimally. Our Health Check service aims to proactively identify and resolve potential problems before they interrupt your communication and business processes.

Benefits of our Health Check:

• Proactive problem identification: don't wait for calls to fail. Our health checks dive into the core of your system and identify potential problems before they affect, or even interrupt, your business processes.
• Guaranteed reliability: regular diagnostics on your SBCs verify that critical components such as SIP options, TLS connections and network parameters are performing as expected.
• Optimized investments: why replace something that isn't broken? An SBC health check can help you identify specific areas of improvement that will maximize the life and value of your existing infrastructure.
• Go for peace of mind: knowing your Teams telephony system is “healthy” translates into confidence during customer calls, internal meetings and all times where smooth communication is crucial.

What to expect.

Comprehensive SBC status monitoring in terms of:

• System performance (active alarms, any recurring alarms, warnings/errors in SIP messaging, et al.
• Configuration.
  • Review SBC deployment
  • Review transcoding / used codecs
  • Review SBC configuration
  • License review
• Security
  • Review classifications
  • Review NAT translations / internal (SBC) firewall
  • SBC Access Management
• Review SBC design document

After the Health Check you will receive an Overview of the findings and a proposal for possible improvements.

Advisory/Review Workshop: get the most out of Teams as a telephony platform

Microsoft Teams continues to evolve with new features for Teams Phone System and Meetings on a regular basis. Our Advisory Workshop will bring you up to speed on the latest developments and provide you with a strategy to best deploy it in your organization.

Workshop content:

• Analysis of your current environment: targeted advice based on your current systems and infrastructure.
• Update on recent developments, extensions and roadmap: discover how to optimize Teams as a telephony platform.
• Licensing advice and extension: gain insight into add-ons and licenses such as Teams Rooms and Premium solutions.
• Advices in function of your needs and questions

Of course, we can also guide you afterwards in the successful implementation of new or additional features.

More info or interest?

Would you like an upgrade, health check or optimization of your Teams telephony or do you simply want to start with these solutions? Our experts are ready for you. Contact us at +32 2 801 55 55 or info.belgium@inetum.com for a conversation or to schedule an appointment.