Mission

We are looking for ITSM Implementation Consultants/ Developers to join our highly motivated and dynamic team based in Sofia. We want the best people on our team, so we welcome and encourage candidates with a diverse variety of experience and background who have the motivation to develop and shine in the ServiceNow world.

What is in it for you:

Are you looking to grow your skillset even deeper, take on a variety of dynamic projects and develop yourself as a top-class Consultant? Or perhaps you are keen to change your path and join the world of Services Consultancy? Our team of IT Service Management and Consultancy experts are here to help you grow and shine and the variety of international projects we have will give you the space to show the World what you can. We invest in and take care of our people - you will have not just a job, but a career, an ever-learning journey and a team that takes care of each other like a family.

Responsibilities of the role:

The Senior Technical Consultant is the functional and technical expert in customer engagements. The Senior Technical Consultant is responsible for configuring the ServiceNow Platform on leading practices to provide a solution that achieves customer outcomes.

As a Senior Technical Consultant, you will:

• Participate in workshops with customers to assess current processes and establish the future state.
• Design and deliver ServiceNow solutions based on defined technical architecture, following technical standards and leading practises.
• Consult, Install, configure, and integrate products from ServiceNow on any of the following domains; Platform, Customer Experience & industry solutions, Technology Excellence, Employee Experience..
• Develop custom solutions as required through scripting and application development
• Prepare technical documentation as specified in customer contracts and as internally required.
• Maintain skills on, HAM (Hardware Asset Management) and/or SAM (Software Asset Management) and/or CSM (Customer Service Management) and/or FSM (Field Service Management), HRSD (HR Service Delivery) and/or ERM (Enterprise Risk Management) and/or Industry product offerings such as Telecommunications, Financial Services, etc,..

Requirements of the role:

• 5+ years experience implementing ServiceNow
• Strong ServiceNow core capabilities knowledge, including ITSM and any of HAM, SAM, HRSD, ERM, FSM etc..
• Industry domain expertise in any of:  Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
• Understanding of integrations, data models, and process automation, with the ability to communicate technical concepts to non-technical audiences.
• JavaScript
• Ability to travel up to 25%
• Interpersonal skills – leading skills, communication, negotiation, focus on details, prioritization, decision-making and strong analytical, and problem-solving skills
• Ability to meet deadlines by working under pressure
• Good presentation skills
• Fluent English (Verbal and Written)

What we offer:

• Excellent remuneration package;
• 24 paid vacation days;
• Flexible working arrangements;
• Additional Health insurance;
• Training and certifications;
• Great working environment and team spirit.

If you feel that this role would fit your personal interests and plans for professional development, we would like to hear from you! Only short-listed candidates will be contacted.

Profile

Organization

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.