Solution Architect ServiceNow

Solution Architect ServiceNow

Contrato sem Termo


As a Solution Architect, most of your work involves working closely with company customers to understand their business requirements and design IT solutions based on the Inetum ServiceNow portfolio that meet their needs while ensuring scalability, reliability, and maintainability. You will lead a team of consultants and developers in delivering these solutions and identify opportunities for new offerings or reusable artefacts. Additionally, you will create reusable assets to improve delivery efficiency and quality, streamlining the process and working closely with rest of Architecture Practice and all relevant stakeholders to achieve your goals. YOUR FOCUS: 

  • Work closely with company customers to understand their business requirements and translate them into an IT solution following best practices.

  • Lead workshops to gather customer requirements and advise on potential solutions.

  • Design and configure applications, integrations, and workflows based on the company services portfolio to meet customer needs, ensuring that they are designed with a focus on scalability, reliability, and maintainability.

  • Lead a team of consultants and developers in the implementation and delivery of IT solutions, ensuring that they meet customer requirements and quality standards.

  • Identify solutions from customer engagements which are suitable candidates for transforming them into reusable packages/artifacts.

  • Work closely with the Business Process Consultancy team to define the most suitable Business Process over Technical Capabilities of the platform.

  • Work closely with the Sales team to identify opportunities for new IT solutions and provide technical expertise and guidance throughout the sales cycle.

  • Develop and deliver technical presentations and demonstrations to prospective customers and collaborate with the Sales team to develop proposals and estimates.

  • Contribute to building the company delivery practices in connection to its existing/future services portfolio.

  • Work on stories to create re-usable packages/artifacts, which can minimize delivery time for repeatable engagements and improve the quality of deliverables.

  • Stay up-to-date on the latest solution features and functionalities based on the company service portfolio, and provide recommendations for their use to customer and internal teams.

  • Participate in pre-sales activities, including proposal development and presentations to potential clients.

  • Collaborate with other architects and technical leads to ensure the IT solution is integrated with other systems and platforms as needed.

  • Analyze potential issues and present written or verbal suggestions for solutions.

  • Define high and low-level solution designs.

  • Independently work with the customer, understand, and translate requirements into features and user stories.

  • Clarify client's system specifications and understand their work practices.


  • Suggest and execute implementation best practices, where relevant.

  • Create necessary documentations such as design documents, functional specifications and/or test suites.

  • Assist and help customers take ownership of implemented solutions.

  • Contribute to developing company services portfolio with knowledge management and improvement suggestions;



  • 5 to 7 years of relevant experience in solution architecture and/or consulting customer facing role;
  • Strong Data Analysis and Data Modelling skills

  • Strong scripting skills in any of the following: JavaScript, Python, Perl, PowerShell, Bash, etc

  • Excellent written and verbal English language, Dutch, French or any other European Language would be considered a plus

  • Experience with at least 2 products of the following:

    o   Cloud Solutions: Azure, AWS, GCP

    o   Automation Solutions: ServiceNow, Salt Stack, Ansible

    o   DevOps Solutions: Jenkins, Bamboo

    o   Testing Solutions: ServiceNow ATF, Selenium, JMeter

  • Experience and knowledge of ServiceNow CMA/CTA or TOGAF or IT4IT.

  • Strong Scaled Agile framework or other Agile Project Management framework understanding;

  • Strong overall knowledge of Information Technology, architectures and multi-tier applications;

  • Knowledge of Architecture Modeling tools such as Lucidchart, Miro, ArchiMate, Enterprise Architect, etc

  • Strong analytical and problem-solving skills.

  • Excellent interpersonal and communication skills when dealing with customers;

  • Excellent presentation skills;

  • Ability to meet deadlines working under pressure;

  • Ability to work independently.



  • The opportunity to have a meaningful job where you can make a difference 
  • The chance to continuously evolve as a professional, coupled with a variety of training opportunities 
  • Relevant career opportunities to get you where you want to be, with the IT knowledge you need 
  • Inetum wants you to find a balance between work and private life by offering flexible hours, satellite offices and home working 
  • 32 days of annual leave, because life isn’t all about working 
  • Forget about the miles: we provide you with a company car and a national fuel card  
  • Group insurance and hospitalization insurance, because we care about you 
  • A gross salary which is optimised from a net perspective for our employees
  • And of course you work for a certified Top Employer!



Inetum Realdolmen, a member of the European Inetum Group with approximately 1,950 highly qualified employees, provides strategic, tactical and operational ICT solutions for over 1,000 customers throughout the Benelux. In every cooperation, Realdolmen realizes the potential of people and organizations and strives to keep ICT human. We are driven by technological innovation, but we advance at the speed of your ambition, results-focused and managing fundamental change.
Our company motto "New Challenges, New Ideas" reflects this.

An employer you really want to work for!
Not only is Realdolmen a no-nonsense, solid, stable and experienced company with great in-house knowledge and expertise, but we also put our employees first: every individual receives the attention they need. ‘Heart for People' is more than just words for us – it's one of our very core values.
Satellite offices, extensive training opportunities, work-life balance, competence reviews and career opportunities: these are no empty promises for us. Our organization attaches great importance to diversity. We guarantee an objective selection process, whereby candidates are tested and selected solely on the basis of their qualities and skills.

With us it's all about you!





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Contrato sem Termo



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Termos e Condições Gerais

We reserve the possibility to change or withdraw a vacancy at any time and without the need to systematically inform candidates.

The candidate commits to the sincerity of the information provided, Inetum reserving the right to verify it and to stop the recruitment process in case of legitimate doubt.

Applying for a job and starting a recruitment process does not create an obligation for Inetum to offer a work contract.

We reserve the right to evaluate the adequacy of your profile with the expectations of Inetum.

Making comments that are disrespectful or prohibited by law, whether in writing or orally, stops the recruitment process, without any other form of communication; Inetum reserve the right to take legal action in the event of prejudice.

By applying to a vacancy at Inetum Realdolmen, the data controller, you authorise us to collect your personal data and to use it for the purposes of a recruiting process and all hiring procedures.

We will collect and process the following data: your surname, first name(s), age, postal address, email address, former position(s) and/or current position (hereafter referred to as your “Data”).

In addition, your Data will be used to contact you and process your application.

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If you refuse consent, your Data will be deleted from all our databases. However, please note that any failure or refusal to provide your Data will cancel the application process.

We remind you that for the processing of your Data and in compliance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, applicable from 25 May, 2018 (hereafter referred to as “GDPR”) and the Belgian Privacy Law on the protection of personal data (2018), you have the right to know if we are holding your Data, and if that is the case, you have an individual right of opposition, access, rectification, deletion, portability, or limitation of processing of your data.

To exercise your rights or to make any other requests concerning the processing of your Data, contact Inetum Realdolmen directly, using the following method

For the purposes of these provisions, your Data may be retained by Realdolmen for a maximum period of 12 months. Upon expiry of this period, you will receive an email asking you to update your Data. If you do not respond within 30 days, your Data will be deleted from our databases.

Your Data will not be subject to automatic data processing. As part of the processing described herein, all appropriate technical, organisational, and security measures against any unauthorised access or any alteration, disclosure, destruction, or loss of your Data, hosted in European Union data centres for the entire duration of processing, are taken. Unless otherwise provided by existing legislation, regulation or court ruling, access to your Data will be restricted to those employees who are currently employed by Inetum Realdolmen and, if applicable, to their subcontractors who need to view and/or use the data for the purposes described above.