Mission

The person in this role will be responsible for implementing innovative solutions to enhance operations and IT support experience, analysis of defects/enhancements and IT transformation process from old and outdated to new and modern technologies for the Global/Local Custody platform.                              

Main Tasks and Responsibilities:

Primary responsibilities will include:

Projects

• Gather technical requirements for system enhancements
• Participate in the change request process for any system updates (technical and functional)
• Participate in the technical testing effort ensuring a smooth delivery in production
• Participate in launching and following up on initiatives as assigned
• Assist in the respect of project deadlines and schedules
• Identify product gaps or weaknesses and suggest areas of improvement, as needed
• Communicate and apply project standards
• Prioritize from assigned projects and independently accept ownership of tasks
• Co-ordinate with various project stakeholders and provide timely updates on the status

Application Support

• Perform level 3 support and analysis of reported issues, evaluate alternative business solutions, workarounds to minimize the impacts ensuring proper resolution and follow up with the vendor or service provider
• Ensure a smooth follow up of all technical processes (Online, STP, flows and batches…), making sure known issues are well documented and available for first line of support

Technical skills:

• Ability to understand business requirements and translate them to technical solutions
• Creative and logical thinking to analyze a change request / problem or issue and define potential solutions or improvements, ways to do it, and being able of transpose logical thinking to a schematic / diagram and documents for both presentation / discussion / documentation

• Capable of managing services running on Linux or Windows Servers (stop, start, deploy, debug)
• Capable of developing small programs using scripting language (Shell, Perl, Python, or Ruby)
• Academic or Professional knowledge of Confluence, JIRA, GIT/Bitbucket is a plus
• Understanding of Application Servers such as WebSphere, Tomcat, JBoss etc. is a plus
• Participate in planning, implementation, and sizing of the IT infrastructure
• Prior experience with job schedulers (e.g. CA Workload Automation, Control-M)
• Technical knowledge of protocols of all type TCP / IP / SMTP / FTP / HTTP/S is required
• Understanding of system architectures such as SSO, Firewalls, load balancer, storage systems and network basics etc. is required

Language Skills:

• English 
• Fluency in Italian is an advantage

Soft Skills:

• Team player demonstrating high performance, flexibility, and adaptability 
• Ability to work in fast paced global environment

Profil

Organisation

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.