Mission

At Inetum you have space to grow and boost your talent! We have a strong footprint in the Banking sector with a lot of challenges for you.

As a Functional Support you will be the go-to expert for users of banking applications. You’ll provide functional and technical support, manage incidents and requests, and ensure smooth coordination across support teams and stakeholders.

Location: Porto

Main Responsibilities:                                                                          

• Deliver fast, effective support to users across multiple banking platforms.
• Manage incidents, service requests, and changes using ServiceNow.
• Collaborate with IT, operations, and production teams to resolve issues.
• Maintain and grow a knowledge base of recurring issues and solutions.
• Create control points and ad hoc reports to ensure process efficiency.
• Continuously improve support processes and user experience.

Profil

Profile:

• Bachelor's or Master's Degree. 
• + 1 year of experience in Transaction Processing, Banking Operations or related field.
• Proficiency in English (mandatory).
• Solid understanding of financial markets and transaction processing.
• Hands-on experience with ServiceNow and familiarity with ITIL practices.
• Knowledge of Ansible (plus).
• Strong analytical and problem-solving skills. 
• Ability to work independently and as part of a team. 
• A client-first mindset with excellent communication skills. 

(Hybrid work, with 2/3 days of work in the office in PORTO per week)

Are you the one?!

Send your CV & Join our team!

Organisation

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.