Mission

Position Summary
We are looking for a Team Leader to manage our Global Command Center team in Lisbon. This role involves coordinating with our teams in Portugal and Singapore, ensuring 24/7 operational coverage through effective scheduling, and maintaining high standards in documentation and process monitoring.

Key Responsibilities

• Lead and organize the Global Command Center team in Portugal
• Coordinate with teams in Singapore to ensure seamless global operations
• Define and manage shift schedules to support a follow-the-sun model
• Maintain and update the team’s skills matrix and operational documentation
• Monitor and improve processes to ensure service excellence

Profil

Required Skills & Experience

• Proven experience in a production environment (ITIL Framework)
• Technical expertise in TWS (Tivoli Workload Scheduler) and shell scripting
• Proficiency in Unix/Linux systems
• Experience with ticketing tools such as Jira or ServiceNow
• Strong leadership and team coordination skills
• Ability to manage priorities and handle escalations effectively
• Fluent in English (French is a plus)
• Availability for shift work: 8:00 AM – 4:00 PM or 4:00 PM – 12:00 AM
• Nice to Have: Knowledge of TWS scheduling tools and French language skills

Organisation

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.