Mission

Genesys Cloud Development and Integration
• Design, develop, and configure interaction flows (IVR, routing, voicebot, bots, chatbot,
emails, SMS, messaging, social network, call campaigns, email campaigns, etc.) on
Genesys Cloud.
• Implement and configure ACD strategies, queues, and call management strategies
across various channels.
• Develop and integrate Web Services (REST APIs) to connect Genesys Cloud to the
company's information systems.
• Ensure the integration of Genesys Cloud solutions with CRM tools, databases, etc.

Java Development and Customization
• Develop microservices in Java to enhance Genesys Cloud features,
• Implement connectors and middleware to facilitate data exchange between different
applications and Genesys Cloud.
• Automate processes and workflows via specific scripts and applications.
• Optimize the performance of developed services and ensure their scalability.

Profil

Modalidad híbrida Madrid 50% un mes y el siguiente full remote. Madrid Rio

• 3-4 years experience

Technical Skills

o Genesys Cloud: Development and configuration of flows (Architect), ACD routing,

scripting, bots, reporting.

o API & Web Services: Experience in using and creating REST APIs, OAuth2, SSO,

JSON.

o Java Development: Experience in Java (Spring Boot is a plus).

o Frontend Development: Proficiency in Angular, HTML, CSS, JavaScript.

o Databases: SQL / NoSQL (PostgreSQL, MySQL, MongoDB), JPA, Liquibase.

o DevOps (a plus): CI/CD, Docker, Kubernetes, Helm, HVault.

o Cloud Computing: Experience with AWS, Azure, dMZR be a plus.

o Versioning tools: Git, GitHub/GitLab.

• Functional Skills

o Good priority management and ability to work independently.

o Excellent communication skills to interact with business and technical teams.

o Experience: Minimum 3 years of experience in Java Full Stack development and on

Genesys Cloud would be a plus.

o Languages: English (documentation and exchanges with editor support),

o French would be a plus.

Modalidad híbrida Madrid 75% remoto. Meses alternos. 50% un mes (3/2 días por semana) y el siguiente full remote. Madrid.

• >3 years of experience

Organisation

Inetum es líder europeo en servicios digitales. El equipo de 28.000 consultores y expertos de Inetum se esfuerza cada día por lograr un impacto digital en las empresas, en las entidades del sector público y en la sociedad. Las soluciones de Inetum quieren contribuir al rendimiento y la innovación de sus clientes, así como al interés general. 

Presente en 19 países con una red de centros densa, Inetum colabora con los principales fabricantes de software para afrontar los retos de la transformación digital con proximidad y flexibilidad. 

Impulsada por su ambición de crecimiento y expansión, Inetum generó una cifra de negocio de 2.500 millones de euros en 2023.