Service Manager
Service Manager
Contrato a Termo Certo
Mission
- Coordinate and manage all interactions of the DAS Technical Teams.
- Ensure the management of the IT function for various partners.
- Coordinate the integration of the IT function from other MTSSS organizations, including the migration of legacy applications.
- Manage transversal projects both within the Institute and DAS.
- Coordinate the necessary teams for operationalization in productive environments.
- Centralize and control various requests within DAS.
- Provide support to Information Systems Project Managers in resolving issues/anomalies.
- Create information structures to facilitate the exploration and optimization of information.
- In the scope of Quality and respective external certifications ISO 20000-1 and 27001:
- Ensure the follow-up of ACMs (corrective actions for improvement).
- Ensure Configuration Management and Asset Management processes.
- Knowledge transfer to the II, I.P. teams.
- Analyze activity reports and indicators.
- Develop and update documentation and procedures.
Perfil
- Knowledge/Certification in ITIL Foundation in IT Service Management.
- Complete training or certification in Linux and Shell Script.
- Minimum 2 years of experience in:
- BMC ControlM solution exploitation.
- EasyVista solution usage.
- Operating systems: Unix, Linux, Solaris.
- Python and Shell Script programming.
- Minimum 2 years of experience in:
- Oracle Database and SQL language.
- Grafana monitoring solution usage.
- Automation tools Ansible and Jenkins.
- Location: TagusPark | Oeiras
- Work model: Hybrid (2x/week)
Organização
Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.
Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.