The IT Operations (IT Ops) role operates within an Agile and DevOps environment, acting as a key stakeholder in ensuring production excellence throughout the entire project lifecycle.
This role is responsible for:
- Guaranteeing production readiness from design to deployment and beyond
- Ensing the stability, performance, and reliability of both Production and non-Production environments
- Integrating production, infrastructure, and security requirements into technical solutions
As a core member of project teams, the IT Ops collaborates in decision-making processes (e.g., complexity assessment, risk analysis) and promotes best practices in application production in partnership with Application Production Support teams.
Key Responsibilities:
1. Technical Solution & Production Readiness
- Contribute to the definition of technical solutions with a production-first mindset
- Promote the use of existing platforms and services, ensuring resilience, monitoring, and security by design
- Anticipate potential risks related to architecture, compliance, scalability, and delivery timelines
- Advise on appropriate technology choices aligned with business and application needs
2. Integration of Production & Infrastructure Requirements
- Ensure infrastructure and operational needs are reflected in the Product Backlog
- Define and implement technical user stories (e.g., automation, industrialization, obsolescence management)
- Support development teams to accelerate and secure deliveries
- Coordinate with relevant stakeholders to implement required solutions
3. Environment Management (Production & Non-Production)
- Ensure availability and reliability of environments
- Facilitate deployment of solutions
- Validate environment usability (performance, backup/restore, data access, etc.)
- Perform or validate security reviews
- Ensure traceability of system access and compliance with standards
- Identify operational risks (network, security, flows) and propose mitigation plans
4. Deployment & Monitoring
- Enable efficient deployment processes and provide production expertise
- Implement monitoring and observability solutions in collaboration with support teams
- Ensure proper service supervision and alerting mechanisms
5. Operational Excellence & Maintenance
- Contribute to defining service levels (SLAs) and performance indicators
- Ensure up-to-date operational and installation documentation
- Guarantee availability and testing of disaster recovery and backup plans
- Support incident resolution and production releases
6. Continuous Improvement
- Drive automation, performance optimization, and reliability improvements
- Identify and promote best practices across teams and organization
- Collaborate with Application Production Support to enhance overall service quality
7. Knowledge Sharing & Team Enablement
- Promote awareness of production best practices within Agile teams
- Train and support team members on DevOps tools and processes
- Foster autonomy and adoption of provided tools and frameworks
