Job Description
Key Responsibilities:
- Act as Service Quality Manager, Service Technician, Information Management Specialist, and Customer Care Consultant
- Ensure training activities, quality control, and continuous improvement in Workplace Services projects
- Manage the lifecycle of user equipment, from onboarding to offboarding, ensuring alignment with company policies and client requirements
- Define and maintain desktop policies and tools (e.g., startup applications, permissions, Office suite configuration)
- Handle Service Desk tickets such as password resets, license assignments, and access requests, in coordination with client-specific policies
- Provide Field Support by resolving on-site incidents (e.g., login issues, startup errors, hardware troubleshooting)
- Participate in onboarding new clients, defining procedures, tools, and transformation processes
- Identify improvement opportunities based on metrics and processes, proposing alternative solutions
- Work closely with support teams and clients to ensure service excellence and operational alignment
