Success Stories
GenAI Chatbot Streamlines IT Helpdesk at UZ Gent
UZ Gent is one of Flanders' largest hospitals, with 7,000 employees, 1,200 doctors, and over 3,000 daily consultations. As a university hospital, it focuses on care, education, and research, supported by approximately 800 IT applications. With nearly all staff using IT, the helpdesk faced an increasing volume of 5,000 inquiries per month, leading to long wait times. UZ Gent sought a solution to reduce workload and accelerate ticket resolution.
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