Health

Health

Pepper is a mainstay for healthcare institutions. Like an assistant, it participates in patients’ care by performing secondary tasks and promotes emotional contact. Discover the different roles that Pepper can perform, and associated services through uses with our customers:

Orientation assistant ​

At the reception desk of your establishment, Pepper fulfils several complementary roles: ​

  • Welcoming patients and visitors, and orienting them to reduce the burden on administrative staff,​
  • Simplifying the management of arrivals via a QR-CODE registration process,​
  • Presenting the different services and access modalities,​ > Reminding visitors of safety and access instructions,​
  • Helping to limit the anxiety-producing nature of waiting areas, ​
  • Collecting patients’ and families’ opinions through personalised surveys,​
  • Supporting patients and families by offering them adapted local services (taxi, public transport, meals, etc.).​

Outpatient reception ​

At the reception desk of your department, Pepper informs patients and families about the different stages of the care pathway. This helps to:​

  • Decrease the workload on the administrative reception desk, ​
  • Give and remind people of pre-admission instructions,​
  • Check that each patient has the required documents,​
  • Explain each step of the procedure through dynamic contents and animations,​
  • Check that patients have understood the information through fun quizzes,​
  • Recall health instructions via planned information capsules,​
  • Gather patient and family opinions through personalised surveys,​
  • Assist with patients’ discharge by reminding them of the instructions and procedures to be followed,​
  • Follow up through communication initiated by a digital support agent.​

Health

Like an assistant, Pepper has a linking role in healthcare institutions. It participates in patients’ care by performing secondary tasks and promotes emotional contact. Discover the different positions embodied by Pepper and the associated services through the practices of our current clients. ​

Crisis substitute ​

In the event of a health incident, Pepper remains in optimal working condition to ensure the care of patients and potential patients, and to deliver information that is vital to the safety of all healthcare workers. It can:​

  • Receive patients and visitors and inform them safely of the appropriate procedures to follow, depending on their situation,​
  • Recall health information and emergency procedures to be followed,​
  • Explain and provide the basic indications necessary for the well-being of all,​
  • Present help and assistance services that are available to improve care for in and out patients,​
  • Answer questions from patients and their families about conditions or signs of concern that would require appropriate action, ​
  • Support patients and families by providing immediate services.​

Hospital companion​

During long-term hospitalisation, Pepper is able to provide a much-needed emotional presence, especially with young children. ​ It allows:​

  • The creation of a relationship between the young patient and Pepper for personalised exchange,​
  • The presentation of content adapted to the pathologies and the age of the patient,​
  • The pleasure of exchanging with playful experiences,​
  • Collecting patients' opinions and expectations through engaging experiences, both through conversations and on tablets,​
  • Complete follow-up noted by the medical team through exchanges with Pepper.