Mission

As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

Your responsibilities:

• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.

Perfil

• 3+ years technical support, technical consulting experience, or information technology experience;
• Experience with Azure Active Directory/Microsoft Entra, O365 and Synchronization
  of entities between On-Premises and Cloud Directories (mandatory);
• Experience with M365 Authentication and Access, EntraID Connect and M365
  User/Domain management;
• Experience administrating M365 resources in M365 Admin Center Portal;
• Experience of troubleshooting related issues with HTTP (Hypertext Transfer Protocol) debugging tools like Fiddler, etc;
• Experience troubleshooting authentication issues with M365 Suite (Web and
  Desktop applications);
• Knowledge of Access Management technologies such MFA, Conditional Access and
  SSO;
• Knowledge of troubleshooting issues related to Entra ID (formerly Azure AD), ADFS,
  MFA, conditional access;
• Strong communication and interpersonal skills.
• Proactivity and results orientation.
• Good level of English: Independent user.

• Workplace type: Remote / Hybrid

Additional or Preferred Qualifications:

• Support experience delivering IT Application support or services.
• Some understanding or awareness of Office 365/ Windows Administration, SharePoint, Dynamics CRM, or the .NET Framework would be helpful.
• Excel skills with Power Query and Data Modelling would be beneficial.
• Experience gained or conceptual knowledge of Microsoft Azure/ AWS Cloud architecture or any Cloud SaaS experience.
• Understanding of DNS (Domain Name System) principles and protocols.
• A solid grasp of HTTP (Hypertext Transfer Protocol) principles and its various methods (GET, POST, PUT, DELETE, etc.).
• Familiarity with Authentication protocols like OpenID Connect, OAuth, SAML, WS-Fed,
  Kerberos, etc.
• Microsoft Technology Certifications.

Organização

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. 

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.  

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.