Release date : 15/09/2026
Inetum Heads to Dreamforce 2026 to Accelerate AI-Powered Business Transformation and Strengthen Its Strategic Partnership with Salesforce
Inetum today announced its participation in Dreamforce 2026, Salesforce’s flagship global event taking place from September 15 to 17 in San Francisco. Bringing together a delegation from France, Spain and Belgium, Inetum will join customers, partners and Salesforce experts from around the world to explore the latest innovations shaping the future of customer experience, data and artificial intelligence.
“Last year's Dreamforce introduced Agentforce and confirmed that the future of enterprise AI lies in intelligent agents working alongside people. Over the past year, we have helped clients move from experimentation to value creation, deploying Agentforce solutions that generate measurable business impact. We look forward to returning to Dreamforce to discover the next wave of innovation and helping our clients to make their AI transformation journeys a reality” said Frédéric Michelon, global practice manager Salesforce at Inetum.
This year's event is expected to showcase major advancements in agentic AI, including new capabilities around Agentforce and the recently announced Claudeforce partnership between Salesforce and Anthropic, further reinforcing the role of trusted AI in enterprise transformation.
Inetum’s presence at Dreamforce reflects its long-standing commitment to the Salesforce ecosystem and its ambition to help organizations transform innovation into measurable business outcomes. As a Salesforce Summit Partner, the highest partnership level within the Salesforce ecosystem, Inetum brings together more than 500 certified experts across Europe, Latin America and Morocco to support clients throughout their CRM and digital transformation journeys.
One Year After Agentforce: Turning AI Innovation into Business Value
Dreamforce 2025 marked a major milestone with the introduction of Agentforce, Salesforce’s AI-powered platform designed to enable autonomous AI agents capable of supporting and enhancing business processes. Inetum was among the partners that rapidly embraced this new technology, identifying its potential to transform how organizations operate, engage with customers and empower employees.
Twelve months later, the results are tangible
Since the launch of Agentforce, Inetum has successfully delivered more than 25 Agentforce projects for clients across multiple industries. These initiatives demonstrate how organizations can leverage AI not simply as a technology layer, but as a transformational business accelerator that increases efficiency, improves customer experiences and enables new ways of working.
Customer Success Spotlight
Fluidra, a global leader in pool and wellness equipment operating in more than 45 countries, needed to unify its Salesforce environment and automate high-volume customer processes. Inetum deployed an Agentforce-powered Email-to-Order solution that now processes more than 17,000 customer emails, improving efficiency, accuracy and customer experience across multiple markets.
VRT, Belgium's public broadcaster, wanted to improve customer support services and explore AI to achieve more autonomous case management. Inetum launched an Agentforce-powered pilot featuring intelligent case classification, AI-assisted email responses and automated incident grouping, helping accelerate response times and improve service quality.
One of the world's leading rail transport operators based in France, sought to modernize and industrialize its after-sales customer relationship management. Inetum is delivering a large-scale Salesforce transformation program designed to improve customer experience, enhance operational efficiency and support future growth.
A Trusted Salesforce Partner Across Industries
Inetum supports organizations in designing, implementing and optimizing Salesforce solutions across the entire platform ecosystem, including Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud, Data Cloud, Customer 360 and Agentforce. The company combines deep industry expertise, agile delivery capabilities and a strong focus on business outcomes to help customers maximize the value of their Salesforce investments.
Today, Inetum’s Salesforce practice has delivered more than 560 successful projects and supports organizations across financial services, public sector, retail, manufacturing, energy and telecommunications. The company’s expertise has been recognized through its Salesforce Summit Partner status and its growing capabilities in Agentforce and AI-driven innovation. Combining business consulting, industry expertise and agile delivery, Inetum helps organizations unlock the full value of Salesforce technologies.