Inetum transforms its website into an AI-driven business platform with Salesforce Agentforce
In the context of rapid technological evolution and the profound transformation of customer expectations, strongly accelerated by Artificial Intelligence, the technology sector faces increasing pressure to innovate continuously, deliver simpler and more personalized experiences, and respond more quickly to market needs. In this scenario, it becomes essential to maintain a constant focus on the customer. With this purpose in mind, Inetum redesigned the entire customer experience, launching a new website and integrating an Artificial Intelligence agent that uses natural language to respond to user questions in real time, guide them through their journey on the site, and help them quickly find the right information within Inetum’s digital ecosystem.
Read more