ServiceNow

Inetum, a ServiceNow Elite Partner to improve your operations

ServiceNow is a cloud-based platform designed to unify IT, business objectives, employees, customers, and data. It is more than just a tool – it is a catalyst for business transformation.

By automating manual tasks and leveraging AI-powered systems, ServiceNow helps companies enhance efficiency and streamline operations. With ServiceNow, businesses can focus on what truly matters - growth and innovation.

 

Inetum is an Elite ServiceNow Partner with a team of over 450 consultants and experts, each with extensive experience and knowledge.

Our team, spread across local branches in UK&I, France, Bulgaria, Spain, Belgium, Morocco and India, holds more than 800 certifications, reflecting our commitment to excellence and proficiency in all ServiceNow solutions.

Streamlining operations in the Digital Era

In today's fast-paced digital landscape, businesses face the challenge of digital sprawl, which is an overwhelming amount of data scattered across various systems. This not only hinders the implementation of efficient processes but also obstructs scalability, increases risk, and leads to customer dissatisfaction.

ServiceNow is a leading solution in this digital transformation journey. It is not just a platform; it is a comprehensive solution that seamlessly integrates with existing systems, eliminating the need for replacement.

ServiceNow provides an integrated technology solution for managing departments, workflows, and processes. Its user-friendly interfaces and low-code tools streamline and automate processes, enabling more efficient and streamlined operations.

Our Services

Our comprehensive end-to-end offering includes six key areas of expertise where we have identified significant potential for impact.

IT Operations Management - ITOM

Our specialists at Inetum will support you to modernize and gain full visibility of your IT infrastructure. ITOM helps you proactively identify and solve issues, define the root cause of accidents and minimize the users impact using AIOps and machine learning.

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IT Service Management - ITSM

Put your customers at the forefront of your efforts using IT as a service. With ITSM, you can benefit from increased productivity, lower costs, and improved end-user satisfaction by unifying the data of issues history, changes, user information, and AI-generated recommendations on a single platform.

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Customer Service Management - CSM

Gain your customers’ trust by providing reliable service across channels to rapidly and fully resolve clients’ common and complex problems and requests. With ServiceNow CMS, you can orchestrate all activities between customers, customer service, middle-office, back-office, IT, and operation teams.

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Service Portfolio Management - SPM

Our aim at Inetum is to help your organization focus on the right things to achieve greater results. Starting with setting key priorities, and creating specific goals and objectives, we will create a roadmap planning to keep all stakeholders informed on how the investments are adding value.

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DevOps

Our specialists at Inetum can assist you to simplify and scale your DevOps operations by automating processes and consolidating information with one solution. Bring your development and operation teams together and deliver innovation at a pace.

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Security Operations - SecOps

At Inetum, we understand the critical importance of prevention and rapid response to security incidents and vulnerabilities, and any delays may cause considerable losses to the business. With SecOps, you can quickly identify, prioritize, and respond to threats to mitigate risks.

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What Makes Us Unique in ServiceNow Services

  • +10 years of experience

  • +450 Certified Consultants

  • Servicenow Elite Partner Consulting & Implementation

  • Servicenow Elite Partner Service Provider

  • Servicenow Elite Partner Resale

  • Servicenow Advanced Platform Partner Build

  • The only partner delivering services to ServiceNow R&D

  • Leading partner in 3rd party integrations for ServiceNow

  • A global practice with one Centre of Excellence in Bulgaria

We are dedicated to supporting our clients' success by guiding them through their digital transformation journey.

We provide strategic process and organizational transformation solutions, coupled with workflow automation, all powered by the ServiceNow platform and its tailored integrations.

Our objective is to empower businesses to leverage digital innovation, driving efficiency and growth.

Contact us

Whether you're considering a new solution or optimizing an existing one, we're here to provide expert advice and guidance.

Reach out to us at