ISG recognizes Inetum as a Leader in ServiceNow Consulting and Implementation Services

Inetum, European leader in digital services, announce its dual recognition in the ISG Provider Lens® ServiceNow Ecosystem Partners 2026 study. Inetum has been positioned as a Leader in ServiceNow Consulting and Implementation Services (Professional Services) and as a Rising Star in Innovation on ServiceNow in Europe 2026.

Beyond the ranking itself, the recognition validates Inetum’s broader strategy: supporting European organizations as digital platforms become core operational infrastructure, where AI, governance, compliance and business execution must be addressed together.

“This recognition by ISG reflects more than a market position: it confirms a strategic shift. Digital platforms are becoming critical operational infrastructure, and innovation must now be delivered with governance, compliance and trust built in. Together with ServiceNow, we are developing AI led offerings designed to embed automation and intelligence into operations in a controlled and responsible way. Our role at Inetum is to help organizations modernize with confidence, transforming technology into sustainable, controlled and measurable business value.” said Hemant Lamba, CEO Inetum Solutions.

"Our approach to ServiceNow has always gone far beyond implementation: we see it as a transformative journey that empowers our customers to unlock real business value through establishing strategic platform capabilities, which fuel continuous AI-empowered business reinvention and ongoing return of investment.  We achieve this by combining deep platform expertise, industry focused consulting and customer success obsession. This recognition is a testament to our ongoing investment in our talented team and our unwavering commitment to innovation as the engine of our growth across Europe." add Marin Marinov SVP ServiceNow Global Practice at Inetum. 

Inetum’s strategy: turning platforms into trusted operational foundations

According to ISG, European enterprises are entering a new phase of digital transformation. Platforms such as ServiceNow are no longer deployed as isolated workflow tools but are increasingly used as enterprise wide operational foundations, embedding automation and AI into critical processes.

This shift is taking place under growing pressure from regulatory requirements, digital sovereignty concerns and AI governance expectations, including GDPR, DORA, NIS2 and emerging AI regulation. As a result, organizations are looking beyond technical implementation and seeking partners capable of delivering trusted, governed and auditable transformation at scale.

Inetum has positioned itself precisely in this space, combining delivery strength with governance first design and deep understanding of European regulatory environments.

ISG recognition confirms Inetum’s execution leadership in Europe

Inetum’s positioning as a Leader in ServiceNow Consulting and Implementation Services in Europe reflects its ability to deliver complex transformation programs across multi country, multi industry and highly regulated environments.

ISG highlights Inetum’s end to end capabilities across advisory, implementation and modernization, as well as its strong customer satisfaction and consistent execution quality. This reinforces Inetum’s positioning as a European specialist at scale: large enough to support enterprise wide programs, yet focused enough to deliver proximity, accountability and sector expertise.

Innovation with governance: a distinctive Inetum approach

ISG also recognizes Inetum as a Rising Star in Innovation, underlining the group’s momentum in innovation led transformation. Rather than positioning innovation as experimentation, Inetum emphasizes governed innovation, where AI and automation are embedded into operational platforms within clear frameworks for control, auditability and compliance.

As AI becomes native to enterprise platforms, Inetum helps organizations move from pilots to production grade use cases ensuring that innovation delivers measurable value without increasing operational or regulatory risk.

A European alternative focused on trust and long term value

The ISG study underlines Inetum’s differentiated position within the European digital services landscape. By combining execution excellence, innovation proximity, regulatory expertise and customer intimacy, Inetum offers a credible alternative to large global system integrators, particularly for organizations operating in regulated or sovereignty sensitive sectors.

This positioning enables Inetum to act as a long term partner for both private and public sector organizations seeking resilient, compliant and future ready digital operations.

Concrete illustrations of Inetum’s expertise.

Inetum works with SNCF Réseau, the French rail infrastructure operator. Inetum took over the governance and evolution of SNCF Réseau’s ServiceNow platform, used as a centralized backbone for IT service management across diverse business units. The project focused on standardizing processes, strengthening platform governance and industrializing delivery through an agile operating model. By consolidating IT assets and services within a single ServiceNow environment, Inetum helped SNCF Réseau improve operational visibility, coordination and control in a complex, large scale infrastructure context.

Inetum also supports Greentube, a leading European digital gaming company, in the transformation of its IT and customer service management. Inetum designed and implemented a unified Service Management platform to provide a single, end to end view of both business and IT services across Greentube’s B2B and B2C operations. The project focused on standardizing processes, strengthening service governance and improving transparency between business and IT teams. By consolidating customer, service and infrastructure data within a common service model, Inetum helped Greentube improve service quality, operational efficiency and customer experience in a fast growing, regulated environment.

Inetum also partnered with Paysafe, a global payments provider, to deploy a ServiceNow Third-Party Risk Management (TPRM) solution within a demanding regulatory context. Delivered in just three months, the program enabled Paysafe to rapidly address key requirements associated with NIS2 and DORA compliance. By leveraging automation and standardized risk assessment frameworks, the solution reduced manual supplier risk management efforts by 40%, improving consistency and auditability across the supplier lifecycle. This pragmatic, phased delivery approach, supported by strong business adoption, generated swift, measurable outcomes while establishing a scalable foundation for future extension, including the rollout of the DORA Accelerator.