Business transformation made real

Microsoft IA Business Solutions

Microsoft Business Applications help organizations optimize every area of their operations, from sales and marketing to finance, supply chain, HR, and customer service.

At Inetum, we go beyond implementation by focusing on business value, adoption, and long‑term impact. Whether modernizing ERP, enhancing CRM capabilities, or automating workflows end‑to‑end, we bring deep expertise and vertical insight.

With Dynamics 365, Power Platform, Agentic AI and Copilot Studio, we deliver secure, agile, intelligence‑driven solutions that simplify complexity and accelerate measurable outcomes.

Let’s talk about your Microsoft goals

A holistic, AI‑driven approach to business modernization

What makes Inetum + Microsoft IA Business Solutions different

We believe successful digital transformation begins with the right processes and the right tools. We accompany clients throughout their modernization journey, from process optimization and data readiness to change management and solution delivery.

Here’s what sets our approach apart:

25+ years of Microsoft partnership, delivering proven results across industries and regions.
7 Microsoft specializations, validating our long‑term expertise and client satisfaction.
Right-shoring delivery model, combining local expertise with scalable nearshore capacity.
Agile implementation methodology, ensuring fast value realization and continuous improvement.
Agentic AI approach, designing autonomous, taskdriven agents powered by Dynamics 365, Power Platform, and Microsoft Fabric.
Business-first mindset, focused on outcomes, adoption, and ROI.

We co‑build sustainable, adaptable business ecosystems that align IT and business goals and evolve with your needs.

Turning intelligence into action

We help organizations activate Microsoft’s full Agentic AI capabilities.

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Trusted by leading organizations

Inetum supports public institutions and private organizations across Europe and beyond. Our success stories include:

PUBLIC SECTOR

City of Brussels. Modernized public service with Dynamics 365 and Power Platform

POSTAL & LOGISTICS

La Poste. Enhanced customer service and operational efficiency at scale

FINANCE

Bankinter. Unified business processes with secure, compliant ERP transformation

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Built for your needs, across the value chain

From day-to-day operations to strategic transformation, our Microsoft Business Applications services support every business function:

Field Service

Resource scheduling, connected field operations, predictive maintenance

HR & Talent

Recruitment, performance, and employee experience management

Low-code / No-code

Empowering business users to build and automate with Power Platform

Digital Contact Center

AI‑powered, omnichannel engagement with intelligent routing and real‑time insights.

Agentic AI & Copilot Studio

Intelligent agents automating processes, integrating systems, and enhancing decisions.

Microsoft Fabric & Data Intelligence

Unified data foundation enabling analytics, governance, and AI‑ready insights.

Sales & Marketing

Personalized customer journeys, pipeline automation, real-time insights

Customer Service

Efficient case management and guided service workflows with Dynamics 365

Finance & Operations

Streamlined financial close, inventory and warehouse optimization, regulatory compliance

Key Figures

Numbers that matter

+330

Certified consultants Microsoft Dynamics 365

+120

Advanced certifications in Dynamics CRM

+90

Advanced certifications in Dynamics ERP

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Expert resources to go further

Thought leadership and practical guides

Cloud Sovereignty & Compliance

Explore how organizations across Europe ensure digital autonomy, regulatory compliance, and secure data management on Microsoft Azure, supported by Inetum’s sovereign cloud expertise.

Learn more & download

Cybersecurity & Zero Trust

A deep dive into the evolving cyber threat landscape and how Microsoft’s Zero Trust model protects hybrid and cloud environments in 2025 and beyond.

Learn more & download

Accelerate Your Sustainable Cloud Transformation

Discover how Inetum and Microsoft Azure help organizations drive ESG impact through efficient, measurable, and responsible cloud strategies.

Download the ESG Cloud Strategy Whitepaper

Ready to Move Faster and Easier?

Start shaping your Microsoft roadmap with Inetum

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