The IT Communication Specialist is responsible for developing and coordinating communication across the IT organization, ensuring that IT priorities, initiatives, changes, achievements, and key messages are communicated clearly, consistently, and effectively. Working within the CIO Office, the role acts as a bridge between IT teams, leadership, and business stakeholders, transforming complex or technical information into communication that is accessible, engaging, and relevant to the target audience. The role contributes directly to employee engagement, change adoption, IT visibility, and a stronger One IT culture.
Responsibilities:
IT Communication Strategy & Planning
- Develop and maintain the IT communication plan aligned with CIO and IT priorities.
- Coordinate communication calendars, campaigns, recurring communications, and key IT events.
- Ensure consistency of messaging, tone, branding, and communication standards across IT.
- Identify the appropriate communication channel, audience, timing, and format for different messages.
Content Creation
- Translate complex IT topics into clear, concise, business-friendly communication.
- Create content for newsletters, announcements, presentations, intranet pages, Teams posts, executive communications, campaigns, and leadership updates.
- Prepare communication materials supporting major IT programs, transformations, organizational changes, cybersecurity initiatives, and technology rollouts.
- Develop engaging visual storytelling, infographics, presentations, and communication assets.
Executive & Leadership Communication
- Support the CIO and IT leadership team in preparing presentations, key messages, talking points, speeches, and internal communications.
- Help structure management messages around IT strategy, transformation, performance, achievements, and priorities.
- Support preparation of town halls, management meetings, kick-offs, offsites, and other IT events.
Change & Adoption Communication
- Develop communication plans supporting technology and process changes.
- Work with project teams to explain what is changing, why it matters, when it will happen, and what employees need to do.
- Support user awareness, engagement, and adoption of new tools, processes, and services.
- Adapt communication according to different stakeholder groups and levels of technical knowledge.
IT Community & Engagement
- Contribute to building a strong IT identity and community.
- Promote IT achievements, success stories, innovations, teams, and people.
- Develop initiatives that encourage collaboration and knowledge sharing across IT.
- Support recognition initiatives and employee engagement activities.
Communication Governance
- Establish templates, standards, and good practices for IT communication.
- Maintain communication repositories and reusable materials.
- Coordinate with Corporate Communication, HR, Cybersecurity, PMO, Quality, and other relevant functions.
- Ensure sensitive or confidential information is handled appropriately.
Measurement & Continuous Improvement
- Track communication effectiveness through engagement metrics, feedback, surveys, attendance, and adoption indicators.
- Identify opportunities to improve communication channels and formats.
- Use data and feedback to continuously improve the IT communication approach.
