This position include the following responsibilities:
- Being involved in design and implementation of Citrix & VDI infrastructure projects
- Advising the right virtualization technology for the right user
- System Configuration & tuning of Citrix & VDI environments
- 3rd line supporting (troubleshooting, incident and change management)
- Preparing and executing planned maintenance/upgrades (security patching, operating system and tooling upgrades, ...)
- Industrialization of the Operational Processes
- Developing and maintaining Operational and Technical documentation
- Driving expertise transfer to 1st and 2nd level supporting teams
- Ensuring security and audit guidelines are correctly implemented
- Creating, testing and maintaining service recovery procedures and plans.