Job Description
At Inetum you have space to grow and boost your talent!
Step into a key frontline role supporting users a major CLM/CRM platform used across an international banking environment. You’ll be the go‑to expert for diagnosing issues, guiding users, and ensuring smooth integration between the platform and the core banking system.
Location: Lisbon
What You’ll Do:
- Serve as the primary contact for users encountering functional or technical issues on the CLM/CRM tool.
- Investigate incidents to identify whether they stem from user actions, system behavior, or data exchanges with the core banking platform.
- Analyze integration messages and perform queries within MS Dynamics.
- Collaborate directly with users, including screen‑sharing sessions to pinpoint problems.
- Escalate complex cases to Level 2 support and follow-up until resolution.
- Coordinate with internal teams and external providers to drive timely fixes.
- Document incidents and contribute to continuous improvement of support processes.
