Beyond Digitalization

SAP, the ERP that Covers all Business Processes... now Boosted by AI

Published : 04/03/2026 - 5 minutes read

Fiamma Ferrero, SVP – Global Practice Manager SAP (Inetum Solutions), explains the company's vision for the future, which will be centered around AI agents.

Since January 2025, Fiamma Ferrero has held the position of SAP SVP- Global Practice Manager at Inetum Solutions. This strategic role provides a holistic view of the skills surrounding this software developer, which is considered a strategic partner.

What is your view of the role SAP plays in the digital transformation of businesses?

Historically, SAP is an ERP that covers all business processes. Today, almost all of the world's largest companies work with SAP, which has undergone a transformation over the past seven years.

SAP has initiated a major transformation, moving from an on-premise model to cloud technology, and now integrating data and AI at the heart of its strategy. With its current model, SAP caters to companies of all sizes and has made the mid-market its strategic growth lever. And this is only the beginning: tomorrow, it will be time for the Agentic Enterprise.

Companies will no longer use SaaS software to operate, but rather AI agents that will combine artificial intelligence and cloud functionality to serve businesses.

SAP is perfectly positioned, covering all business processes. This allows them to aggregate all of a company's data and train AI using relevant and reliable data in compliance with regulatory and ethical frameworks, regardless of the process in question.

What sets Inetum's SAP practice apart from other players in the market?

Our SAP practice comprises around 3,000 people in 14 countries, and we are expanding geographically, having recently opened in two new countries, Tunisia and Bulgaria. This combination of scale and agility is central to what sets us apart.

The added value of SAP compared to other SaaS champions is that it has well-established, solid practices and a European DNA very similar to that of Inetum. This cultural proximity translates into a detailed understanding of the challenges faced by mid-market companies: businesses that are large enough to be exposed to global challenges, but which need to invest in a reasoned and pragmatic way in technologies with a proven and immediate business impact.

Inetum is a partner and customer representative of this type of enterprise. Our reality shapes our culture of proximity, pragmatism, and speed of execution.

Can you give us some examples of flagship projects that illustrate the added value of Inetum with SAP?

Our projects cover both S/4HANA migrations to private or public clouds and the provision of a catalog of SAP AI use cases, certified and recognized by SAP for their measurable impact on operational efficiency. For example, in the utilities sector, we work with many customers to optimize their purchasing and logistics processes and to automate certain administrative and HR processes.

How does Inetum concretely support a client in their SAP transformation?

We support companies in the same way that we approach our own transformation: with an approach aligned with the concept of “clean core” (product standard), which promotes the maintainability of the solutions offered and accessibility to innovation.

This responds to many customers who rightly question both the duration and budget allocated to transformation projects, not to mention the need to identify areas of expected ROI early on.

We also address adoption issues: we integrate our Coborg™ methodology with the business process mapping approach of SAP tools in order to target AI implementations where the impact is decisive. The goal is to ensure that automation, specialization, and AI adoption are applied to processes where there is real added value.

What innovations or emerging trends will redefine SAP practice in the next 3 to 5 years?

SAP has launched its Business Data Cloud, a unified enterprise data management platform. It is designed to centralize, harmonize, govern, and leverage all data, whether it comes from SAP or third-party systems.

This platform is based on Databricks and other technologies, both SAP and third-party (Microsoft, Snowflake, etc.). This represents a strategic evolution of SAP's offering, as it enables customers to benefit from integrated data governance and more effective use of AI for the enterprise.

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