From Talent Needs to a Delivery Center

Every project has challenges, but this one stood out in terms of complexity and scale. When BNP Paribas accelerated its digital transformation across data, AI, payments, cloud technologies and IT modernisation, the bank faced a familiar challenge: finding highly specialised technology expertise at the scale and speed required to support multiple strategic initiatives. Helping solve that challenge became Saloua's mission. "In January 2025, we had zero people. Today, we have 68." – says Saloua with proud of being part of a project with high impact.

As the link between BNP Paribas, recruitment teams and delivery managers, Saloua's role was to ensure the right expertise could be identified and mobilised when needed. "My role was to act as a bridge between BNP Paribas and Inetum. I worked with the client, recruitment teams and delivery managers to identify the right skills and make sure we could respond quickly to their needs."

For Saloua, success was never simply about filling positions. "My strength in this project was reactivity and proximity. I know the customer very well and understand their needs. When you truly understand what the client needs, you can identify the right people and respond quickly."

What started as a request for skilled resources soon grew into something much bigger. As the number of consultants supporting BNP Paribas increased, the need for greater collaboration and long-term continuity led both organisations to rethink the model. Together, Inetum and BNP Paribas created a dedicated Delivery Center in Nantes.

Today, the center brings together around 65-70 consultants covering data, AI, payments, cloud technologies, business analysis, mobile development and core banking technologies.

As the link between BNP Paribas, recruitment teams and delivery managers, Saloua's role was to ensure the right expertise could be identified and mobilised when needed. "My role was to act as a bridge between BNP Paribas and Inetum. I worked with the client, recruitment teams and delivery managers to identify the right skills and make sure we could respond quickly to their needs."

For Saloua, success was never simply about filling positions. "My strength in this project was reactivity and proximity. I know the customer very well and understand their needs. When you truly understand what the client needs, you can identify the right people and respond quickly."

The result was more than a delivery model. The Nantes Delivery Center allows BNP Paribas and Inetum teams to work side by side, strengthening collaboration and creating long-term delivery capacity.

"The center has created a strong sense of belonging because everyone is working together for the same customer. BNP Paribas employees can also work from the center, making collaboration much closer and more effective." This evolution has also transformed the relationship between both organisations. "Today, we are more than a supplier and a customer. We are partners."

For Saloua, the project's biggest achievement is not the number of consultants or the opening of the center itself. It is the impact on people. "Before anything else, it's a human story. We created opportunities for people, and today those people are contributing to strategic transformation projects."

Looking back, she is most proud of helping transform a client need into a sustainable delivery capability supporting one of Europe's leading banking groups. "Seeing the Delivery Center operational today and knowing that our teams are contributing to BNP Paribas' strategic transformation is extremely rewarding. We built this from scratch, and that is something I am very proud of."