Insights | Inetum

Infrastructure Services - Success Stories - Public Sector - Spain

AST strengthens cybersecurity with a 24/7 SOC and centralized security model

AST enhances its cybersecurity capabilities with Inetum through a centralized SOC and incident response model, improving risk management, operational efficiency, and service continuity across critical public services.

Services Industry - Success Stories - SAP - Spain

Clece SAP S/4HANA migration

Clece, a leading Spanish multi-service company, migrated to SAP S/4HANA with Inetum to support its highly dynamic structure of legal entities. The project delivers a flexible ERP ecosystem with advanced analytics, procurement centralization, and billing optimization to improve efficiency.

Cloud Services - Success Stories - Services Industry

Via Appia SAP S/4HANA digital modernization

Via Appia modernized its SAP landscape with SAP S/4HANA to improve performance, scalability, and operational stability, completing the transformation within tight deadlines and without service interruption, with Inetum as strategic partner.

Success Stories

Mota-Engil – SAP AI Automation

Mota-Engil automated the processing of delivery slips using SAP Agentic AI with Inetum, reducing manual data entry, improving accuracy and accelerating operations.

Success Stories

Gleba: Portuguese Artisan Bread Moves to Cloud with SAP

Portuguese artisan bakery Gleba modernized its management with SAP S/4HANA Cloud and Inetum, gaining real-time visibility, operational efficiency and a scalable platform for growth.

Cloud Services - Financial Services - Success Stories

Salesforce CRM Driving Social Impact at Fundación “la Caixa”

Inetum partnered with Fundación “la Caixa” to implement a unified Salesforce CRM ecosystem, enabling a 360° view of beneficiaries, personalized omnichannel communication, and scalable digital transformation to enhance social impact.

Financial Services - Success Stories - SAP - Spain

Madrid City Council migrates to SAP S/4HANA without service disruption

Madrid City Council successfully migrated its SAP financial system to S/4HANA with zero critical incidents, ensuring uninterrupted public services and improved interoperability.

Success Stories

Federal Service Platform: the backbone of digital data exchange at FPS BOSA

FPS BOSA now processes 3 billion messages per year, a volume that has increased tenfold in just five years thanks to a solution tailored to Belgian needs.

Success Stories

UZ Gent Pioneers AI in Medical Administration

The Data Science Institute (DSI) at UZ Gent has developed an AI application that generates customized summaries of medical discharge letters tailored to the specific needs of healthcare providers. Inetum supported the project by building a Microsoft Azure cloud environment that aligns perfectly with performance, security, and governance requirements.

Cloud Services - Data and AI - Digital Workplace - Services Industry - Success Stories - Cybersecurity

Retail Estates AI strategy: from hype to business value

Learn how Retail Estates implements AI with a controlled, literacy-driven approach, ensuring governance, security, and measurable business value.

Transport and Logistics - Digital Workplace - Success Stories - Spain

Renfe Transforms Digital Workplace with Proactive IT Management

Renfe modernizes its digital workplace with a proactive IT management model based on real-time analytics, improving employee experience, operational efficiency, and service stability with the support of Inetum and Nexthink Infinity.

Success Stories

De Watergroep streamlines Azure management with APS from Inetum

De Watergroep is fully committed to innovation, sustainability, and digital transformation in the production and distribution of pure drinking water. To this end, De Watergroep made the strategic choice to use Microsoft Azure, supported and managed via Inetum's Azure Platform Solution (APS). "We are going for cloud-first," says IT Operations Manager Philip De Ruyck, "but not cloud-only."

Success Stories

iPad & Airplane Mode: González Byass has Reinvented its Sales Management

González Byass modernized its sales management with Salesforce and Inetum, equipping sales teams with an offline mobile solution across 5,000 points of sale.

Success Stories

Drones, Helicopters, AI... How to Coordinate Aerial Surveillance Operations

SOOMNET is a centralized platform developed for the Spanish Ministry of Science and Innovation to coordinate drones and helicopters using GIS, real-time video management and artificial intelligence.

Success Stories

Est Ensemble: Generative AI Transforms Tender Processing with Inetum

Explore how Est Ensemble and Inetum revolutionized tender processing with generative AI, reducing response times, improving selection accuracy, and modernizing public-sector procurement with a scalable, innovative solution.

Success Stories

Arquus: From Paper Binder to a Connected Factory

Discover how Inetum supported Arquus in its digital transformation, turning traditional paper-based workflows into a connected and efficient factory model. Learn how modern technologies improved manufacturing quality, process reliability, and operational performance.

Success Stories

Ontex IT Migration Journey

Discover how Inetum supported Ontex in executing a precisely orchestrated IT migration, enabling greater operational agility and creating a secure, scalable foundation for future innovation.

Success Stories

Fost Plus Cloud Journey

Discover how Inetum supported Fost Plus in designing a secure and scalable cloud roadmap on Azure, enabling efficient data management and driving sustainable digital innovation.

Success Stories

Henk: Developed by Inetum and Care4Growing

Discover how Inetum and Care4Growing developed Henk, an AI solution built with Agentforce to help farmers solve issues faster and share agricultural expertise.

Success Stories

Thales Boosting Industrial Agility

Find out how Inetum helps Thales improve efficiency and agility by putting all industrial tools directly in operators’ hands via smartphone.

Success Stories

ECNI Secure Real-Time Exam System

Discover how Inetum helped digitalize France’s medical entrance exam by creating a secure, real-time platform capable of managing thousands of candidates simultaneously.

Success Stories

KRYS Personalized Experience

Discover how KRYS GROUP is using data and AI with Inetum to better understand its customers, personalize the experience, and strengthen its optical retail strategy.

Success Stories

Academie de Dijon Education Innovation

Discover how the French Ministry of Education is using data and AI with Inetum to detect early school leavers in real time and provide faster, more targeted support to students at risk.

Success Stories

SNCF ServiceNow Transformation

See how SNCF Réseau partnered with Inetum to modernize its IT management with ServiceNow, harmonize processes, and improve incident and change handling across the entire rail infrastructure.

Success Stories

Digital peace of mind with Workplace as a Service at BD Group

BD Group chose Workplace as a Service from Inetum to simplify device management, strengthen security, and allow its IT team to focus on core logistics and media distribution activities.

Financial Services - Success Stories - SAP - Public Sector - Spain

Sandetel upgrades expense management with SAP Concur

Inetum supported the Consorcio de Compensación de Seguros in modernizing its compensation system through a tailored SAP S/4HANA ERP, improving financial reliability, reporting, and operational resilience in the face of natural disasters.

Success Stories

Generative AI Accelerates Online Training Evaluation

INTEF reduced the evaluation time of thousands of online training applications by using a generative AI solution from Inetum, improving efficiency while keeping human decision-making at the core.

Success Stories

Digital payments for public services in Andalusia

The Junta de Andalucía has transformed regional tax collection with a secure omnichannel digital payment platform delivered by Inetum, enabling instant payments via Bizum and other methods while improving efficiency and accessibility for citizens.

Success Stories

Erri Berri’s SAP S/4HANA Public Cloud Transformation

Explore how Erri Berri partnered with Inetum to modernize its operations with SAP S/4HANA Public Cloud. This transformation enables the construction leader to scale efficiently across multiple countries, streamline processes, and support future growth.

Success Stories

Sandetel upgrades expense management with SAP Concur

Sandetel digitizes and automates employee travel and expense management by implementing SAP Concur with Inetum, improving efficiency, user experience, and HR process modernization.

Success Stories

Credit Agricole Cybersecurity Training

Discover how Crédit Agricole partnered with Inetum to enhance cybersecurity and crisis-management capabilities through expert training led by a former GIGN negotiator.

Success Stories

Generative AI saves the Spanish Government a huge Amount of Time

Thanks to generative AI, the Department for Education has been exploring ways to use AI to automate the process of refunding qualification recognition fees for the 85,000 applications it receives each year. Every year, tens of thousands of families from abroad apply to have their children's diplomas recognized in Spain, a process that generates considerable administrative workload for the Ministry of Education, Vocational Training, and Sports.

Success Stories

Euro Pool System Microsoft Cloud Azure

Discover how Euro Pool System modernized its IT landscape with Inetum through a full Azure migration, hybrid cloud architecture, enhanced security with Microsoft Defender and Sentinel, and a managed workplace powered by Intune.

Success Stories

Pajottegem ICT Integration Journey

Learn how Inetum helped the newly merged municipality of Pajottegem integrate three ICT environments, unify data centers, and build a shared digital infrastructure in record time — improving collaboration, efficiency, and IT continuity.

Success Stories

Bordeaux Métropole Energies (BME): Cloud ERP Migration to Dynamics 365

Discover how Bordeaux Métropole Energies modernized its IT landscape by migrating from Dynamics AX to Dynamics 365 with Inetum. Explore how this cloud-based ERP transformation streamlined processes, improved operational efficiency, and enabled new functionalities.

Success Stories

Inetum helps curb noise at night in Leuven

Noise nuisance can become a real scourge that threatens the quality of life for residents. With innovative technology, such as artificial intelligence (AI) and the Internet of Things (IoT), the busy student city of Leuven wants to improve the identification of this persistent problem and tackle it more effectively. Inetum was a partner in developing the solution.

Success Stories

Agency for Agriculture and Fisheries evolves from fragmented customer contacts to a streamlined and efficient customer service with Salesforce

In a world where strong customer service is crucial, the Agency for Agriculture and Fisheries aimed to organise theirs more efficiently and professionally. The challenge was to transform a maze of phone numbers and email addresses into a streamlined, efficient and customer-friendly experience using an easy-to-use tool. Together with Inetum Belgium, they implemented a seamless gateway to their services through Salesforce.

Success Stories

Artificial intelligence speeds up book cataloguing at the Royal Library of Belgium

KBR collects all Belgian publications and preserves, manages and studies a rich cultural and historical heritage of more than eight million documents. Digitization is a key pillar of its future vision, with a strong focus on integrating new technology and automation across its operations. To accelerate the description and digitization of its heritage and expand its online catalogue, KBR looked for a user-friendly application that could largely automate and speed up this large-scale task.

Success Stories

De Lijn: Unlocking the Value of AI with Microsoft 365 Copilot

De Lijn, a leading public transportation company, has taken a major leap in its digital transformation by successfully integrating Microsoft 365 Copilot. Through the Copilot Vision & Value Accelerator program, a phased, hands-on training approach, De Lijn significantly improved adoption, deepened user knowledge, and increased overall satisfaction. The program was co-funded by Microsoft and rolled out with precision and impact.

Success Stories

City of Liège: Microsoft Dynamics 365 F&O Simplifies Public Finance Management

The City of Liège has launched a major transformation of its financial and budgetary accounting system. This modernization unified budgetary and accounting flows into a single software solution for the entire administration, optimizing public finance management and cross-departmental collaboration. By replacing its legacy mainframe system with a more agile solution, the city improved internal process efficiency and strengthened financial transparency.

Success Stories

GenAI Chatbot Streamlines IT Helpdesk at UZ Gent

UZ Gent is one of Flanders' largest hospitals, with 7,000 employees, 1,200 doctors, and over 3,000 daily consultations. As a university hospital, it focuses on care, education, and research, supported by approximately 800 IT applications. With nearly all staff using IT, the helpdesk faced an increasing volume of 5,000 inquiries per month, leading to long wait times. UZ Gent sought a solution to reduce workload and accelerate ticket resolution.

Success Stories

Mediahuis harmonizes its IT landscape with Inetum

For Mediahuis, the fragmentation of digital platforms had become a brake on efficient collaboration. The solution? An ambitious migration to a single, centralized Microsoft 365 environment.

Success Stories

Cross3: when D'Ieteren reinvents the Belgian driving experience

With the implementation of a unified management system across 180 Belgian dealer locations, D'Ieteren Automotive is thoroughly transforming its customer relationships with Inetum's support.

Success Stories

Inetum powers EcoWerf’s digital backbone

EcoWerf is a public waste management organization operating across 28 municipalities in East Brabant, Belgium. It focuses on four strategic pillars: waste collection, processing, prevention, and billing. Its mission? To deliver sustainable waste services that engage citizens, support employees, and contribute to a circular society. These four pillars form the backbone of EcoWerf’s operations and require smart, reliable digital support. That support is found in three core systems: the AORTA application, the Mobility suite, and EcoWerf’s custom-developed Waste Registry. Together, they form the heart of the organization, with Inetum playing a key role as technology partner.

White Papers

AI and Value-driven Healthcare

Discover how AI moves from potential to tangible value with real-world healthcare applications, solutions to data and governance challenges, strategic frameworks for successful AI adoption, and a Vision 2030 roadmap shaping the future of healthcare.

White Papers

Unlock the full power of Microsoft 365 Copilot

See how Microsoft 365 Copilot drives value across sales, IT, marketing, and operations by reducing admin effort, strengthening security, accelerating campaigns, and improving overall efficiency through a scalable AI adoption strategy.

White Papers

Threat Landscape 2025 Mid-Year

Get insights from over 25,000 confirmed security incidents as Inetum’s LiveSOC analyzes 2025’s evolving threat landscape, including ransomware surges, emerging attack vectors, the role of AI in cyberattacks and defense, and proven early-detection strategies.

White Papers

Conversational agents for Customer and Employee Experience

See how Generative AI conversational agents enhance customer and employee experiences by streamlining interactions, automating processes, and enabling personalized engagement across the organization.

White Papers

Change management and deployment of Generative AI projects

Understand how effective change management enables successful GenAI deployment by combining specialist expertise, seamless user adoption, and immediate operational efficiency gains.

White Papers

The Economics of Cloud Modernization with Microsoft Azure

See how Microsoft Azure strengthens cloud modernization by combining scalable infrastructure, AI-driven optimization, and native FinOps tools to boost agility, cut costs, and maintain compliance with European standards.

White Papers

Sustainable Transformation with Microsoft Azure

Learn how Microsoft Azure supports sustainable transformation by combining greener operations, responsible AI, efficient data practices, circular hardware strategies, and ESG integration to build a resilient, future-ready enterprise.

White Papers

Sovereignty in the Cloud Era with Microsoft Azure

Examine how Microsoft Azure supports digital sovereignty through compliance, trust, data transparency, and a multi-layer sovereign architecture designed for European requirements.

White Papers

Modern AI

Learn how Modern AI can become a sustainable growth driver by powering pervasive intelligence across your business. This white paper covers key technologies, GenAI evolution, human-AI amplification, and an activation plan with real success stories.

White Papers

How to Scale GenAI

Learn how organizations can effectively scale Generative AI through clear strategy, smart solution selection, strong adoption practices, and operational models that enable large-scale deployment.

White Papers

Convergence Of AI And Digital Twins In Telecom

Explore how AI and Digital Twins help telecom organizations simulate network performance, predict issues, and drive smarter, more efficient decision-making.

White Papers

Connected Healthcare

Discover how connected healthcare leverages data, interoperability, and technology to improve affordability, accessibility, and patient-centered care. Explore key challenges, EHDS drivers, and best practices shaping the future of healthcare.

White Papers

AI Revolution in Banking

Learn how GenAI accelerates banking modernization with automated redocumentation, smart refactoring, and cloud-native code generation to enhance agility and innovation.

EXPLORE OUR LATEST SUCCESS STORIES, ARTICLES, AND WHITE PAPERS

INSIGHTS THAT MATTER

AST strengthens cybersecurity with a 24/7 SOC and centralized security model

Clece SAP S/4HANA migration

Via Appia SAP S/4HANA digital modernization

Mota-Engil – SAP AI Automation

Gleba: Portuguese Artisan Bread Moves to Cloud with SAP

Salesforce CRM Driving Social Impact at Fundación “la Caixa”

Madrid City Council migrates to SAP S/4HANA without service disruption

Federal Service Platform: the backbone of digital data exchange at FPS BOSA

UZ Gent Pioneers AI in Medical Administration

Retail Estates AI strategy: from hype to business value

Renfe Transforms Digital Workplace with Proactive IT Management

De Watergroep streamlines Azure management with APS from Inetum

iPad & Airplane Mode: González Byass has Reinvented its Sales Management

Drones, Helicopters, AI... How to Coordinate Aerial Surveillance Operations

Est Ensemble: Generative AI Transforms Tender Processing with Inetum

Arquus: From Paper Binder to a Connected Factory

Ontex IT Migration Journey

Fost Plus Cloud Journey

Henk: Developed by Inetum and Care4Growing

Thales Boosting Industrial Agility

ECNI Secure Real-Time Exam System

KRYS Personalized Experience

Academie de Dijon Education Innovation

SNCF ServiceNow Transformation

Digital peace of mind with Workplace as a Service at BD Group

Sandetel upgrades expense management with SAP Concur

Generative AI Accelerates Online Training Evaluation

Digital payments for public services in Andalusia

Erri Berri’s SAP S/4HANA Public Cloud Transformation

Sandetel upgrades expense management with SAP Concur

Credit Agricole Cybersecurity Training

Generative AI saves the Spanish Government a huge Amount of Time

Euro Pool System Microsoft Cloud Azure

Pajottegem ICT Integration Journey

Bordeaux Métropole Energies (BME): Cloud ERP Migration to Dynamics 365

Inetum helps curb noise at night in Leuven

Agency for Agriculture and Fisheries evolves from fragmented customer contacts to a streamlined and efficient customer service with Salesforce

Artificial intelligence speeds up book cataloguing at the Royal Library of Belgium

De Lijn: Unlocking the Value of AI with Microsoft 365 Copilot

City of Liège: Microsoft Dynamics 365 F&O Simplifies Public Finance Management

GenAI Chatbot Streamlines IT Helpdesk at UZ Gent

Mediahuis harmonizes its IT landscape with Inetum

Cross3: when D'Ieteren reinvents the Belgian driving experience

Inetum powers EcoWerf’s digital backbone

AI and Value-driven Healthcare

Unlock the full power of Microsoft 365 Copilot

Threat Landscape 2025 Mid-Year

Conversational agents for Customer and Employee Experience

Change management and deployment of Generative AI projects

The Economics of Cloud Modernization with Microsoft Azure

Sustainable Transformation with Microsoft Azure

Sovereignty in the Cloud Era with Microsoft Azure

Modern AI

How to Scale GenAI

Convergence Of AI And Digital Twins In Telecom

Connected Healthcare

AI Revolution in Banking

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