Microsoft Dynamics 365

Our specialized teams support you from start to finish in the modernization of your processes, both in front and back office. These include sales processes, marketing campaigns, event management, customer service activities, financial processes, supply chains, human resource management and point of sales.
 

By deploying Dynamics 365 you will:

• Improve your customer knowledge - anticipate their needs and personalize your offers.

• Manage your sales pipeline, track your opportunities, collaborate with your teams, and close more sales.

• Automate your marketing actions.

• Offer omnichannel customer service, resolve issues quickly and retain your customers.

• Manage your accounting, cash flow, taxation, and reporting.

• Manage your inventory, purchases, sales, transportation and production.

• Plan, manage, and deliver your projects on time, and within budget.

• Manage your field interventions, technicians, equipment and contracts.

With more than 300 projects delivered, we have a vast amount of experience with the Dynamics 365 solution (both CRM and ERP) for customers in all industries.
 

Here are some examples of our Dynamics 365 deployments:

• We set up a CRM for different subsidiaries from a leading mobile operator, both in France and in Africa.

• We helped an aeronautics company set up its project management tool.

• We implemented (in various countries) the ERP of a plastic recycling project.

• We have been helping a travel operator with its CRM tool to sell luxury vacations in upscale holiday resorts.

• We migrated the ERP of a gas distribution company to cloud technology.

• We supported an airline company in the implementation of the Power Platform and the definition of the associated governance.

• We deployed a CRM of a non-profit company (in the music sector) to manage the relationship with streaming platforms (Apple, Spotify, Deezer, etc.)

• We implemented Dynamics 365 at a regional hospital to help it track patient claims.

• We deployed a financial management system for a retailer.

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These examples show the solution's flexibility to fit with different business processes and showcase Inetum’s skills in using the tool's features to optimize its standard installation for customers.