Published : 08/04/2026
Customer Success Stories
Renfe Enhances Its Employees’ Digital Experience Through Proactive IT Management
Renfe has transformed the management of its digital work environment with the help of Inetum, improving employee experience and increasing operational efficiency amid growing technological complexity.
Managing thousands of devices, applications, and systems had increased the complexity of Renfe’s IT environment in recent years. The existing model, focused on resolving incidents after they occurred, made it difficult to anticipate problems and directly affected team productivity.
This challenge was part of a broader digital transformation process, in which improving employee experience and optimizing operational efficiency were priority objectives.
A Shift Toward Proactive Management
To address these challenges, Renfe initiated a shift toward a proactive approach, evolving toward a proactive management model based on real-time data, capable of detecting incidents before they impacted users.
“Thanks to Nexthink Infinity, Renfe has been able to transform its IT model from reactive to proactive, anticipating and resolving issues before they impact users. Its automation tools reduce reliance on technical support for minor incidents, improving efficiency and the employee experience,” says Miguel Vicente, Digital Workplace Manager at RENFE.
Technology as an Enabler of Change
The implementation of a real-time analytics and employee digital experience management platform has been key to making this transformation possible.
“To address the challenges of Renfe’s digital transformation, Nexthink Infinity was implemented as the central platform for real-time analytics and proactive IT experience management, with Inetum as the integration partner. The solution was tailored to Renfe’s specific environment and deployed to ensure a smooth transition and user adoption,” explains Miguel Vicente, Digital Workplace Manager.
With Inetum’s support as an integration partner, the deployment was carried out progressively, adapting to the needs of Renfe’s environment and ensuring effective adoption by the teams.
The use of advanced monitoring, automation, and analytics capabilities has improved visibility into the IT environment, identified the root causes of issues, and accelerated their resolution, enabling more efficient, data-driven management.
Measurable benefits for the organization and society
The results of this transformation have led to improved operational performance and employee experience. The reduction in support incidents, increased efficiency, and optimization of resources have enabled progress toward a more sustainable model.
“By creating a more agile and user-centric digital work environment, we have significantly improved employee satisfaction. Automation, optimization, and smarter hardware allocation have led to cost savings. Taken together, these advancements position our organization for greater agility, resilience, and long-term success,” concludes Miguel Vicente, Digital Workplace Manager.
The project has had a direct impact on 9,320 users and devices, as well as restoring critical services on 1,367 devices, reinforcing the stability of the digital environment.
A Foundation for Continuous Improvement
The phased implementation and focus on change management have been key factors in the project’s success. This transformation lays the groundwork for continuous improvement of the digital workplace, aligned with the goals of efficiency, innovation, and service quality.
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