De Lijn: Unlocking the Value of AI with Microsoft 365 Copilot

Discover how Crédit Agricole partnered with Inetum to enhance cybersecurity and crisis-management capabilities through expert training led by a former GIGN negotiator.

Discover how Inetum supported Arquus in its digital transformation, turning traditional paper-based workflows into a connected and efficient factory model. Learn how modern technologies improved manufacturing quality, process reliability, and operational performance.

Learn how Inetum helped the newly merged municipality of Pajottegem integrate three ICT environments, unify data centers, and build a shared digital infrastructure in record time — improving collaboration, efficiency, and IT continuity.

Explore how Est Ensemble and Inetum revolutionized tender processing with generative AI, reducing response times, improving selection accuracy, and modernizing public-sector procurement with a scalable, innovative solution.

Explore how Erri Berri partnered with Inetum to modernize its operations with SAP S/4HANA Public Cloud. This transformation enables the construction leader to scale efficiently across multiple countries, streamline processes, and support future growth.

Mota-Engil automated the processing of delivery slips using SAP Agentic AI with Inetum, reducing manual data entry, improving accuracy and accelerating operations.

Portuguese artisan bakery Gleba modernized its management with SAP S/4HANA Cloud and Inetum, gaining real-time visibility, operational efficiency and a scalable platform for growth.

SOOMNET is a centralized platform developed for the Spanish Ministry of Science and Innovation to coordinate drones and helicopters using GIS, real-time video management and artificial intelligence.

González Byass modernized its sales management with Salesforce and Inetum, equipping sales teams with an offline mobile solution across 5,000 points of sale.

De Watergroep is fully committed to innovation, sustainability, and digital transformation in the production and distribution of pure drinking water. To this end, De Watergroep made the strategic choice to use Microsoft Azure, supported and managed via Inetum's Azure Platform Solution (APS). "We are going for cloud-first," says IT Operations Manager Philip De Ruyck, "but not cloud-only."

Discover how Euro Pool System modernized its IT landscape with Inetum through a full Azure migration, hybrid cloud architecture, enhanced security with Microsoft Defender and Sentinel, and a managed workplace powered by Intune.

EcoWerf is a public waste management organization operating across 28 municipalities in East Brabant, Belgium. It focuses on four strategic pillars: waste collection, processing, prevention, and billing. Its mission? To deliver sustainable waste services that engage citizens, support employees, and contribute to a circular society. These four pillars form the backbone of EcoWerf’s operations and require smart, reliable digital support. That support is found in three core systems: the AORTA application, the Mobility suite, and EcoWerf’s custom-developed Waste Registry. Together, they form the heart of the organization, with Inetum playing a key role as technology partner.

With the implementation of a unified management system across 180 Belgian dealer locations, D'Ieteren Automotive is thoroughly transforming its customer relationships with Inetum's support.

For Mediahuis, the fragmentation of digital platforms had become a brake on efficient collaboration. The solution? An ambitious migration to a single, centralized Microsoft 365 environment.

UZ Gent is one of Flanders' largest hospitals, with 7,000 employees, 1,200 doctors, and over 3,000 daily consultations. As a university hospital, it focuses on care, education, and research, supported by approximately 800 IT applications. With nearly all staff using IT, the helpdesk faced an increasing volume of 5,000 inquiries per month, leading to long wait times. UZ Gent sought a solution to reduce workload and accelerate ticket resolution.

The City of Liège has launched a major transformation of its financial and budgetary accounting system. This modernization unified budgetary and accounting flows into a single software solution for the entire administration, optimizing public finance management and cross-departmental collaboration. By replacing its legacy mainframe system with a more agile solution, the city improved internal process efficiency and strengthened financial transparency.

De Lijn, a leading public transportation company, has taken a major leap in its digital transformation by successfully integrating Microsoft 365 Copilot. Through the Copilot Vision & Value Accelerator program, a phased, hands-on training approach, De Lijn significantly improved adoption, deepened user knowledge, and increased overall satisfaction. The program was co-funded by Microsoft and rolled out with precision and impact.

KBR collects all Belgian publications and preserves, manages and studies a rich cultural and historical heritage of more than eight million documents. Digitization is a key pillar of its future vision, with a strong focus on integrating new technology and automation across its operations. To accelerate the description and digitization of its heritage and expand its online catalogue, KBR looked for a user-friendly application that could largely automate and speed up this large-scale task.

In a world where strong customer service is crucial, the Agency for Agriculture and Fisheries aimed to organise theirs more efficiently and professionally. The challenge was to transform a maze of phone numbers and email addresses into a streamlined, efficient and customer-friendly experience using an easy-to-use tool. Together with Inetum Belgium, they implemented a seamless gateway to their services through Salesforce.

Noise nuisance can become a real scourge that threatens the quality of life for residents. With innovative technology, such as artificial intelligence (AI) and the Internet of Things (IoT), the busy student city of Leuven wants to improve the identification of this persistent problem and tackle it more effectively. Inetum was a partner in developing the solution.

Thanks to generative AI, the Department for Education has been exploring ways to use AI to automate the process of refunding qualification recognition fees for the 85,000 applications it receives each year. Every year, tens of thousands of families from abroad apply to have their children's diplomas recognized in Spain, a process that generates considerable administrative workload for the Ministry of Education, Vocational Training, and Sports.

INTEF reduced the evaluation time of thousands of online training applications by using a generative AI solution from Inetum, improving efficiency while keeping human decision-making at the core.

The Junta de Andalucía has transformed regional tax collection with a secure omnichannel digital payment platform delivered by Inetum, enabling instant payments via Bizum and other methods while improving efficiency and accessibility for citizens.

Sandetel digitizes and automates employee travel and expense management by implementing SAP Concur with Inetum, improving efficiency, user experience, and HR process modernization.

BD Group chose Workplace as a Service from Inetum to simplify device management, strengthen security, and allow its IT team to focus on core logistics and media distribution activities.

Inetum supported the Consorcio de Compensación de Seguros in modernizing its compensation system through a tailored SAP S/4HANA ERP, improving financial reliability, reporting, and operational resilience in the face of natural disasters.

Renfe modernizes its digital workplace with a proactive IT management model based on real-time analytics, improving employee experience, operational efficiency, and service stability with the support of Inetum and Nexthink Infinity.

Madrid City Council successfully migrated its SAP financial system to S/4HANA with zero critical incidents, ensuring uninterrupted public services and improved interoperability.

Learn how Retail Estates implements AI with a controlled, literacy-driven approach, ensuring governance, security, and measurable business value.

FPS BOSA now processes 3 billion messages per year, a volume that has increased tenfold in just five years thanks to a solution tailored to Belgian needs.

The Data Science Institute (DSI) at UZ Gent has developed an AI application that generates customized summaries of medical discharge letters tailored to the specific needs of healthcare providers. Inetum supported the project by building a Microsoft Azure cloud environment that aligns perfectly with performance, security, and governance requirements.

Via Appia modernized its SAP landscape with SAP S/4HANA to improve performance, scalability, and operational stability, completing the transformation within tight deadlines and without service interruption, with Inetum as strategic partner.

Inetum partnered with Fundación “la Caixa” to implement a unified Salesforce CRM ecosystem, enabling a 360° view of beneficiaries, personalized omnichannel communication, and scalable digital transformation to enhance social impact.

Clece, a leading Spanish multi-service company, migrated to SAP S/4HANA with Inetum to support its highly dynamic structure of legal entities. The project delivers a flexible ERP ecosystem with advanced analytics, procurement centralization, and billing optimization to improve efficiency.

AST enhances its cybersecurity capabilities with Inetum through a centralized SOC and incident response model, improving risk management, operational efficiency, and service continuity across critical public services.

The Belgian company Citribel, a global market leader in the production of citric acid, is undergoing a fundamental transformation. The company is reinventing itself as a circular biotech pioneer. To support this new market strategy, Citribel replaced its CRM system with the Salesforce platform, with Inetum acting as its strategic implementation partner.

The digitization of historical archives presents an ever-growing challenge for public administrations: need to preserve fragile documents, facilitate access to information and ensure its long-term preservation. This challenge becomes even more complex when dealing with extensive, scattered collections of documents that are subject to stringent archival standards. This was the situation faced by the Regional Government of Castile and León, which, through its Department of Culture, Tourism and Sport, launched a strategic initiative to preserve and converse into digital assets the documentary heritage of the mining regions of León and Palencia, as part of the Just Transition Plan 2021–2027. The objective was twofold: to protect this industrial legacy and make it accessible to researchers, the public and future cultural enhancement initiatives.

RATP successfully modernized its rolling stock lifecycle management by consolidating two complex PLM systems into a single platform, ensuring full traceability, preserving workflow history, and supporting the deployment of new metro trains.

With support from Inetum, Eulen Group has transformed its occupational safety training model, improving employee safety and optimizing operational efficiency in an increasingly demanding logistics environment.

Discover how Van Geloven reduced unplanned downtime from 7.5% to 2.2% using Inetum's AI-powered maintenance chatbot integrated with Rimses.

See how UX design helped FPS Justice modernize fine processing and create a shared vision for the JustFine programme.

At Gerflor, training an operator can take months of ‘shadowing’ on the job. Rémi Bousquet, Project Manager for Processes, explains how virtual reality, implemented in partnership with Inetum, optimises this training process without replacing human staff.

Discover how AZ Ganda leveraged Enterprise Architecture to create a unified digital ecosystem, establish governance, and accelerate its digital transformation after the merger of two hospitals.

CNP Assurances is developing a unified intranet with Inetum to connect 8,500 employees across seven countries through a personalised, user-friendly digital workplace.

The Auvergne-Rhône-Alpes region, supported by Inetum, has implemented a structured generative AI strategy, training nearly 1,000 staff and identifying 84 use cases to improve public service performance.

Discover how RATP partnered with Inetum to train station agents using AI-powered virtual humans, creating realistic scenarios that improve customer interactions and response times.

Discover how the City of Bruges reduced virtualization costs, increased flexibility, and future-proofed its IT infrastructure with HPE VM Essentials and Inetum.

Discover how the City of Bruges improved cyber resilience with CrowdStrike MDR, 24/7 monitoring and Inetum expertise.

Discover how the City of Bruges transformed NIS2 compliance into a strategic opportunity to strengthen cyber resilience through a practical roadmap, governance improvements, supply chain security, and actionable cybersecurity measures.

ITP Aero combines governance, low-code development, intelligent search, and Microsoft Copilot to scale AI securely and responsibly