Mission

• Provide technical support via phone or email
• Answer and record requests related to the functionality of Internet, Data, Voice Service, and IT Service
• Efficiently troubleshoot and resolve customer or network issues, including routing, switching, VPN, VoIP, email, hosting, DNS, cloud, etc.
• Open, update, and close tickets accurately and in a timely manner
• Ensure all customer alarms are answered promptly and in accordance with internal procedures, maintaining constant contact with customers
• Dispatch field teams and assist them remotely with troubleshooting tasks at customer locations or within the Backbone network
• Analyze incidents and escalate any improvement requirements
• Manage faults in the national and regional network, adhering to established procedures
• Stay updated with the latest technologies through our extensive training program
• Work in shifts to cover a 24/7 schedule

Profile

• Graduation from a technical university or equivalent technical knowledge
• A strong desire to apply engineering knowledge to achieve both personal and team objectives
• Experience or enthusiasm for working with customers, demonstrating sociability, good listening skills, and effective communication
• Ability to quickly understand and address problems, consistently finding timely solutions
• A keen interest in learning and working with new technologies
• Enjoyment in finding solutions, even when creativity is required
• Comfort in taking control of situations, especially when team success depends on it
• Proficiency in English

Project duration: 6 months with the possibility of extension

Hybrid Work Mode: 2 days per week from the office

Benefits:

          🌍 Full access to foreign language learning platform

          💻 Personalized access to tech learning platforms

          📈 Tailored workshops and trainings to sustain your growth

          🩺 Medical subscription

          🍎 Meal tickets

          🌄 Monthly budget to allocate on flexible benefit platform

          🏋 Access to 7 Card services

          🧘 Wellbeing activities and gatherings

Organization

About Inetum

Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society.

Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024

For further information, please visit www.inetum.com