Mission

• Monitoring and management of the alarms, first level of intervention based on the instructions, checking the good function of the infrastructure for which you are responsible, changes in the production environments
• Management of the SAN / NAS and the entire storage infrastructure
• Secure the quality of the services according to the Service Contracts signed by entity
• Level 2 support: Management and resolution of L2 incidents, interventions and follow-up on incidents, enhancement of the incident reports and knowledge base
• Write procedures, enhance existing incident reports
• Identify recurrent incidents and open problem tickets
• Client Relationship: communicate to the Client changes, incidents and provide summary about service quality, in agreement with the Service Contract
• Stay in touch as individual and as a team to evolutions of the technologies in your perimeter, follow the functional and organizational changes, consider new procedures for handling your perimeter

Responsibilities:

• Install and configure tools and software related to storage activities
• Create or perform annotations to the installation manuals and procedures
• Review existing procedures and suggest improvements
• Perform functional tests of the components that have just been installed, based on written test cases that are present in existing procedures
• Update and communicate all elements needed by the Technical Lead and support him / her in building the monitoring reports
• Keep up to date the job descriptions, operating procedures and the documentation related to your day-to-day activities
• Occasionally provide on-call support outside business hours and document these activities in the entity’s tools
• Rely only on the tools provided by the entity

Profile

• Skilled in using at least one of the following tools: Dell EMC Data Domain, IBM Flash Storage, NetApp Storage
• Good level of knowledge related to OS and virtualization
• Network engineering knowledge
• Basic backup infrastructure knowledge
• Very good communication skills in English (oral and written); knowledge of French is a plus
• Be able to provide updates to existing documentation and procedures
• Very good communication skills and capacity to provide feedback

Skilled with all related storage infrastructure tasks, including but not limiting to:

• Adding volumes (standalone or clusters)
• Configuration of remote backup / mirroring with SRDF   
• Configuration of EMC Time Finder / IBM Flash Copy
• Installation / removal of SAN disks on servers
• Installation of a partition
• Prepare and deploy migrations
• Reserve SAN ports
• Upgrade software for ODM / Power path   
• Enrich existing NAS infrastructure 
• Request audit of SAN
• Realize performance audits on SAN/Stockage
• Analyze / diagnosed malfunctions

Previous Support Engineer experience:    

• Register, troubleshoot and provide solution for L2 and L3 incidents
• Follow-up open incidents in the agreed SLAs
• Open tickets with third party suppliers and follow-up incidents with them
• Escalate towards upper support level in case of impossibility to solve the incidents

Working mode: hybrid, 2 days/week at the office in Bucharest

Benefits:

          🌍 Full access to foreign language learning platform

          💻 Personalized access to tech learning platforms

          📈 Tailored workshops and trainings to sustain your growth

          🩺 Medical Insurance

          🍎 Meal tickets

          🌄 Monthly budget to allocate on flexible benefit platform

          🏋 Access to 7 Card services

          🧘 Wellbeing activities and gatherings

Organization

About Inetum

Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society.

Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024

For further information, please visit www.inetum.com