Mission

Are you passionate about support services, projects and sustain business development? Inetum is looking for a dedicated IT Support to join our dynamic team and give end user/workplace projects support. We are looking for a professional with hands-on operational experience, willing to take a lead role and make things happen.

Responsibilities:

• Perform Help Desk 2nd level support (responsible for resolving complex technical issues escalated from the 1st level support team - troubleshooting, diagnosing, and resolving technical problems related to the workplace environment);

• Support the Project Manager on Workplace projects’ technical activities (collaborate with the Project Manager on various technical activities related to the workplace projects - providing technical expertise, ensuring project requirements are met, and assisting with project implementation);

• Incident, Problem, and Change Management (manage incidents/service requests, identify problems/implement appropriate solutions, be responsible for managing changes to ensure minimal disruption to the workplace environment);

• Ensure Quality of Service analysing survey results and implementing necessary improvements;

• Responsible for redacting and maintain the Target Operating Model to ensure it´s aligned with the Group’s standards;

• Support the management of IT assets effectively, including hardware and software inventory, lifecycle management, and disposal;

• Ensure the security of our IT assets by implementing/maintaining security protocols and procedures;

• Manage hardware lifecycle, including procurement, deployment, maintenance, and disposal.

Profile

• Minimum 3-5 years of experience in a similar role (at IT Operations, IT Service Delivery or Service Desk departments);

• Advanced knowledge of MS 365 suite, Windows 11, Autopilot, MS Teams & SharePoint;

• Advanced end user workplace troubleshooting skills (MS Power Shell knowledge is a plus);

• Any ITSM usage experience (like ServiceNow);

• Project Management methodology is desired (PMI or similar);

• IT Service Management methodology is required (an ITIL certification is a plus);

• Familiarity with IT Asset Management and IT Security best practices;

• Advanced end user workplace troubleshooting skills are required (MS Power Shell knowledge is a plus);

• Strong technical skills and knowledge of workplace environment as well as excellent troubleshooting and problem-solving skills;

• Experience with Incident, Problem, and Change Management;

• Strong communication and interpersonal skills;

• Experience of working alongside internal & external vendors in an international context.

Organization

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.  

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.  

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.