Mission

Job description:

Provide end user IT support services for the territory, in a large scale (12k users) .

100% onsite
We are looking for an IT Field Support/User support technician (F/M) profile for our client's Technical support team.

Tasks description

- Provide In person / Face to face, IT support in a large-scale end-user environment.

- Remote Support & In person/On desk/field support.

- Work by procedures and tickets.

- Warehouse, stocks control, logistics & Back-office tasks.

Desired Profile Relevant Skills / Experience:

- Very Strong soft skills with strong focus in customer service, excellent communication skills and good presentation (Mandatory).

- Proven experience as a help desk technician or other customer support role not necessarily in Information technology. (Mandatory).

- Good understanding of Microsoft Active Directory, Azure, Intune. (Mandatory).

- Strong analytical, problem-solving skills & troubleshooting skills. (Mandatory).

- Tech savvy with working knowledge of office and corporate products, technology adept and consumer.

- Ability to resolve, troubleshoot network issues related to the end user environment.

- Comfortable with Microsoft technology and products (Office, windows). (Mandatory).

- Good understanding of collaborative tools.

- Experience with Cisco video conferencing equipment, L1 support.

- End user hardware support (headsets, screens, laptop, mouse, keyboard, docking stations, smartpass) (Mandatory).

- Knows and comprehends the importance of IT Security, Cyber Security in a corporate environment.

- Good understanding of computer systems, apple devices and other tech products (Mandatory).

- Ability to diagnose and resolve basic technical issues and beyond.

- Good English speaker (maintain and elaborate a conversation)

Main Tasks:

• Provide In person / Face to face, IT support in a large-scale end-user environment
• Remote Support & In person/On desk/field support.
• Work by procedures and tickets.
• Warehouse, stocks control, logistics & Back-office tasks

Profile

Technical Skills:

• Hardware and Software
• Networking and security
• Problem solvind and critical thinking
• Microsoft tech savvy
•  Main Techonologies : MS Windows, M365, Printers, Audiovisual equipments(cisco), iphone & Mac, Smartpass, Active Directory, Network protocols .

Language Skills:

• English- 3 - Expert

Soft Skills:

• Communication
• Customer oriented
• Conscientiousness
• Teamwork
• Multitasking Ability

Organization

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.