Mission

We are looking for a ITIL Process Expert to support the implementation and harmonization of ITIL processes across multiple business entities within a large international organization. The ideal candidate will bring a hands-on approach to process design and optimization, with the ability to adapt best practices to real-world operational needs.

Responsibilities:

• Design, implement, and optimize ITIL processes in a practical and business-oriented manner
• Harmonize ITSM practices across 35 entities to ensure consistency, efficiency, and scalability
• Configure and support ITIL workflows using the ManageEngine ITSM platform
• Collaborate with cross-functional teams to ensure alignment between IT processes and business objectives
• Provide training, documentation, and change management support to ensure successful adoption
• Promote a culture of continuous improvement and operational excellence

Profile

• Proven experience in implementing ITIL processes in complex, multi-entity environments
• Strong hands-on knowledge of ManageEngine ITSM or similar platforms
• ITIL certification (Foundation or higher) is required
• Excellent English communication skills, both written and verbal
• Ability to work effectively in a multicultural and cross-functional environment
• Strong stakeholder management and problem-solving skills

Benefits:

          🌍 Full access to foreign language learning platform

          💻 Personalized access to tech learning platforms

          📈 Tailored workshops and trainings to sustain your growth

          🩺 Medical Insurance

          🍎 Meal tickets

          🌄 Monthly budget to allocate on flexible benefit platform

          🏋 Access to 7 Card services

          🧘 Wellbeing activities and gatherings

Organization

About Inetum

Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society.

Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024

For further information, please visit www.inetum.com