Mission

• Level 2 application support to e-commerce related applications
• Internal users on the applications assistance

• Queries resolution from end users with respect to the systems supported, including but not limited to incorrect data issues, ensuring feeds into the system in a timely manner
• Ensuring that root cause analysis has been found and solutions implemented to prevent repeat occurrence
• Change management: plan, test and release functional fix
• Current business processes maintenance and enhancement and monitoring
• Incident and Problem management, solutions to common problems documentation

Main Tasks:

• Provide first class support to all users of the system in a timely and efficient manner.
• Liaise with the developers to communicate issue raised by the business.
• Track issues effectively using ITIL approved methodology (incidents, changes, requests, and problems).
• Maintain a knowledge base regarding support issues and their resolution.
• Reconfiguring various existing setups to improve the efficiency of the system and to cohere to business requests.
• Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out.
• The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work.
• Within the broader team we support an overnight batches that performs the official end-of-day revaluations and scenario analysis for market risk. .

Profile

Technical skills:

• Linux/UNIX & Windows Systems                                                       
• Dynatrace & Scheduler                                                      
• SQL/Oracle                                                    
• Python and other scripting languages

Language skills:

• English - B2/C1
• Portuguese - A2/B1
• French - A2/B1

Organization

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.