Mission

We are looking for a passionate and skilled NOC Network Technician to join our team!
If you thrive in dynamic environments, enjoy solving technical challenges, and want to be part of a team that values innovation and collaboration — this opportunity is for you.

Your Responsibilities:

• Handling user requests via phone or through the incident management system (Service Desk)
• Logging all requests (incidents and service requests)
• Performing initial troubleshooting directly with the user
• Escalating issues to the 2nd Line team or other relevant entities
• Closing requests with detailed documentation for future analysis
• Providing status updates to end users and/or the client

Profile

• Over 3 years of experience in technical networking roles, preferably in a NOC environment
• Solid knowledge of TCP/IP networks, including IPv4 and IPv6 implementations
• Understanding of routing protocols, especially BGP
• Experience with SDWAN
• Familiarity with technologies such as: Ethernet, GPON, MPLS, VPLS, SNMP, VRRP, HSRP, VLAN (802.1q), ACLs, L2TP, Radius, IPSEC, GRE
• Knowledge of ITIL best practices
• Strong communication skills and ability to interact with technical and non-technical stakeholders
• Proactive, autonomous, and able to handle pressure
• Availability to work in rotating shifts (7h30-15h30; 15h30-23h30; 23h30-7h30)

 Mandatory Technical Requirements:

• CCNA or CCNP Enterprise certification

• Location: Tagus Park, Oeiras
• Workplace type: Hybrid (max. of 3 times per week in the office)

Organization

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.  

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.  

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.