Mission

Your Responsibilities:

• Provide technical support for enterprise networks in a post-sales context
• Ensure the handling of all fault tickets and configuration requests
• Support field technicians, assisting in the diagnosis and resolution of network issues
• Manage and maintain the team’s shared email inbox in an organized and efficient manner

Profile

• 1 to 2 years of experience as a Network Operator
• Solid knowledge of Routing & Switching (Cisco) and IPv4/IPv6 protocols
• Experience with ADSL technology
• Basic understanding of GPON (Gigabit Passive Optical Network)
• Strong communication skills and ability to work effectively in a team
• Proactive, curious, and eager to learn
• Skilled in diagnosing and troubleshooting technical issues
• Availability to work in 24/7 shifts
• Certifications such as CCNA, CompTIA Network+, or specializations in telecommunications are a plus

• Location: Lisboa
• Workplace type: Hybrid (max. of 3 times per week in the office)

Organization

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.  

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.  

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.