Senior Application Support
Senior Application Support
Open-ended contract
Mission
Shared Data Ecosystem (SDE) is an ITG-FRESH department hosting various applications relating to the “filière unique program” in charge of collecting Accounting and Risk data from local entities in a unique stream through several application (Universal Plug application, One Financial Solution application…). The aim is to share the data in a Datawarehouse named (SRS : Shared Reporting Space) to provide regulatory reporting.
The candidate will join ITG-FRESH-SDE and will participate actively to new features implementation (20%) and will ensure production monitoring and will provide support activities (level 2) in case of incident/requests from internals clients (80%).
The activities will mainly consist in analyzing, production piloting/monitoring, ensure support, documenting and release developments in production using company's standards technologies (around SHELL & SQL & LINUX).
The candidate will be fully integrated in the support team located in Paris and Lisbon. The position requires high reactivity and reporting skills to follow the IT activities/incidents, a strong analytical capacity, and a real appetite for the functional understanding of the application (Financial/Credit risks) and a strong skill on shell scripting.
The position will lead to develop knowledges on various financial process around reporting activities as well as company's information system within a motivating environment.
The team will be an extended team between Lisbon and Paris.
Main Tasks:
- Trouble shooting and problem solving
- Design, write, and correct scripts using shell Linux
- Practical knowledge of change, incident & problem management tools (ServiceNow, GITlab, ANSIBLE...)
- Investigate and resolve issues in the short term (workaround / setting up procedure) and longer term (participate to the definition of proper fix)
- On-call duty (when needed) on weekends, nights, etc
Technical Skills:
- SQL
- Shell scripting
- Good overall IT knowledge
Language Skills:
- Proficiency in English is mandatory
Profile
Organization