Mission

We are seeking ServiceNow IT Operations Management Technical Consultants to join our highly motivated and dynamic team in Sofia. We value diversity and welcome candidates from a wide range of experiences and backgrounds who are eager to grow and excel in the world of ServiceNow technology consulting and professional services.

What is in it for you:

Inetum is the perfect place for you if you’re passionate about helping people improve the way they work by implementing ServiceNow solutions, all while being part of a dynamic and collaborative team. At Inetum, you will:

• Work for the largest and only ServiceNow Elite certified partner in Southeast Europe.
• Gain exposure to how some of the world’s largest and most innovative companies operate.
• Contribute to a fast-growing company where you can develop your expertise in ServiceNow, consulting, and professional services, while making a positive impact on your team and the customers you support.

We invest in our people and their growth, offering not just a job, but a career — an ongoing learning journey within a team that values and supports one another.

Your Responsibilities in This Role:

• Requirement gathering and analysis - Understand business requirements and translate them into ITOM solutions. Analyze existing IT operations processes to identify opportunities.
• Implementation of ITOM Solutions - Configure and implement ServiceNow ITOM modules, such as Discovery, Service Mapping, Event Management, Orchestration, and Cloud Management. Design and deploy Configuration Management Databases (CMDB) to ensure accurate and reliable asset and configuration data.
• Technical expertise - Use best practices for ITOM implementations, troubleshoot and resolve technical issues.
• Collaboration and communication - Provide technical expertise and guidance.
• Continuous improvement - Stay updated with ServiceNow releases and leverage new features to be able to enhance ITOM capabilities, review and optimize ITOM implementations to improve performance.
• Client relationship - Build strong relationships with clients by understanding their business challenges and delivering impactful solutions.
• Be prepared to travel up to 25% of the time.

What You Need to Be Successful:

• Fluent English (verbal and written).
• BSc or MSc in IT, Business, or equivalent professional experience.
• Experience with implementation of ServiceNow ITOM modules.
• Solid understanding of networking concepts.
• Experience with operating systems administration – Windows, UNIX/Linux
• Proficiency with SQL and database technologies.
• Proficiency in scripting languages like JavaScript, Python, Bash, PowerShell or others.
• Strong interpersonal skills, team work, responsibility, effective communication, analytical thinking, attention to detail.

Desirable Skills (Considered a Plus):

• Experience in IT and/or a customer-facing consulting role.
• Exposure to working with enterprise-level customers.
• Any ServiceNow ITOM trainings and certifications.
• Understanding the concept around Configuration Management Databases (CMDB).
• Experience with any cloud service providers such as AWS, Azure, GCP or VMware.
• Knowledge around 3rd party tools such as Dynatrace, AppDynamics, HPE/OpenText.
• JavaScript courses and/or certifications.

What We Offer:

• Competitive remuneration package.
• 24 paid vacation days.
• Flexible working arrangements.
• Comprehensive health insurance.
• Opportunities for training and certifications.
• A positive working environment with a strong team spirit.

If you feel that this role would fit your personal interests and plans for professional development, we would like to hear from you! Only short-listed candidates will be contacted.

Profile

Organization

Inetum is a European leader in digital services. Every day, the Group's 28,000 consultants and specialists aim to make a digital impact for businesses, public sector bodies and society as a whole: solutions that contribute to performance, innovation and the common good.

Present in 19 countries, close to the regions, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Inetum has forged strategic partnerships with 4 of the world's leading software publishers - Salesforce, ServiceNow, Microsoft and SAP - and is pursuing a dedicated acquisition strategy to become one of Europe's top 5 in these technologies, and offer the best expertise to its customers.