Mission

• Setup  the ITSM module (Change Management, Service Requests, Incident Management, Problem Management);
• Improve business processes and manage continuous improvements projects;
• Analyze current environment and propose automation when ever possible;
• Manage technical documentation;
• Maintain Service catalog and Service level Management;
• Coordinate upgrades and changes to ServiceNow instance;
• Manage permissions and accesses (roles, users and groups);
• Maintain instance performance by regular checkups;
• Troubleshoot day-to-day operations and system issues;
• Deploy update sets from non-prod environments;
• Set-up notifications and alerts;
• Set-up and schedule reports;
• Manage CMDB health;
• Manage access control lists and scripts (like server and client scripts);
• Develop and manage standard load template to import data;
• Resolve incidents and fulfill routine Service requests;
• Provide process training to business owners.

Profile

• Bachelor’s degree in computer science or equivalent;
• Minimum of 3 years of experience on a similar role;
• Strong knowledge on both CMDB and ITSM modules;
• Experience in ServiceNow ITSM and workflows;
• Proven experience with ServiceNow (configuration, administration, development, management and deployment);
• Experience with Javascript, HTML, XML and Web services REST, API, SOAP;
• ServiceNow CSA Certification and ServiceNow ITSM Fundamentals (nice to have);
• ITIL Foundation (nice to have);
• Knowledge in Infrastructure and ITOM (nice to have);
• Good level of English (mandatory).

Organization

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good.

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.