Mission

Inetum is a dynamic and innovative technology company dedicated to providing cutting-edge solutions to our clients. We are seeking a talented and resourceful Business Intelligence Support Engineer to join our team and help us continue to deliver exceptional service and support.

Key Responsibilities:

• Conduct thorough troubleshooting and debugging to solve complex problems.
• Provide technical support in a customer-facing role within the technology sector.
• Thrive in a fast-paced, high-volume environment, prioritizing multiple demands effectively.
• Communicate technical concepts to non-technical, senior business users with ease.
• Engage with senior stakeholders to ensure clear and effective communication.

Profile

• Bachelor's Degree in Computer Science, Information Technology (IT), or related field.
• 3+ years of experience in technical support, technical consulting, or information technology
• Proficiency with Microsoft Power BI (Desktop application and the Service, and Gateway), or similar BI tools such as Tableau, SAS, Qlik, Sisense, Oracle Analytics Cloud, MicroStrategy, or Microsoft Excel.
• Good understanding of SQL Server Analysis Services concepts, MDX, DAX, and SQL Server Reporting Services.
• Awareness of SQL Server or other Database Management systems like Oracle or SAP.
• Basic network troubleshooting skills.
• Ability to work in team-wide shift rotations to cover business needs, including “on-call” responsibilities and weekend work.

Language Qualifications:

• English Language: confident in reading, writing, and speaking.
• Additional Latin languages like French, Spanish, Italian are a plus.

Additional or Preferred Qualifications:

• Support experience delivering IT Application support or services.
• Some understanding or awareness of Office 365/ Windows Administration, SharePoint, Dynamics CRM, or the .NET Framework would be helpful.
• Excel skills with Power Query and Data Modelling would be beneficial.
• Experience gained or conceptual knowledge of Microsoft Azure/ AWS Cloud architecture or any Cloud SaaS experience.
• Understanding of DNS (Domain Name System) principles and protocols.
• A solid grasp of HTTP (Hypertext Transfer Protocol) principles and its various methods (GET, POST, PUT, DELETE, etc.).

Organization

Inetum is a European leader in digital services. Inetum’s team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. 

Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility.  

Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.